Care With Kindness
Quality & Compliance Manager (3 days a week)
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Job Summary
Our Mission
Our mission is driven by compassion. Through our exceptional team, we provide high-quality, professional care that enables older people across rural Devon to remain independent, living safely in their own homes and connected to the communities they know and love.
Founded in 2021, Care With Kindness is a socially driven organisation that is on a journey to becoming employee-owned so that it can support all its staff to provide exceptional care across its community for generations to come. It has an exceptional reputation for providing excellent care and supporting its carers.
Overview
At Care With Kindness, we are looking for an energetic and driven Quality and Compliance Manager to help us continue our successful growth across the rural areas of East and Mid Devon. The preferred candidate will have extensive experience in domiciliary care and have a clear understanding on the governance and compliance standards required by outstanding providers.
Reporting to the Director of Care With Kindness, this role will lead and continuously improve the organisation's quality, governance and compliance framework so that Care With Kindness consistently meets CQC, Devon County Council and contractual requirements while improving outcomes for the people we support.
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The role will build a culture where compliance enables outstanding care, robust risk management and efficient ways of working.
Key Responsibilities
- Develop and maintain the Quality & Compliance Framework.
- Ensure governance focuses on outcomes for people receiving care rather than task completion alone.
- Assess and oversee audits, quality reviews and inspection preparation.
- Work with Registered Manager and Lead Carers to develop high-quality care plans, risk assessments, and client records.
- Ensure the policy framework is effective in supporting the Care With Kindness culture and delivering safe and effective person-centred care.
- Embed a positive culture of quality and compliance across managers, lead carers and care staff.
- Review and improve processes, reducing manual administration and, where appropriate, introducing digital solutions.
- Monitor service improvement plans, ensuring staff are supported to achieve required outcomes.
- Mentor and train Lead Carers and care staff to promote best practices in governance and compliance
- Liaise with the Care Quality Commission, when required, promoting Care With Kindness as a high quality service model for staff and clients within rural areas
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Person Specification
Essential:
- Significant experience in UK domiciliary care.
- Experience leading quality, governance or compliance.
- Strong knowledge of CQC Fundamental Standards and local authority expectations.
- Experience improving processes and, where appropriate, implementing digital systems.
- Excellent analytical, organisational and communication skills.
- Self-aware and professional, looking to be a role model in our leadership behaviours.
- Organised with the ability to manage multiple priorities whilst maintaining attention to detail.
Desirable:
- Level 5 in Leadership and Management in Health and Social Care
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