Transport for Greater Manchester
Quality & Compliance Manager
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Quality and Compliance Manager
The Quality and Compliance Manager plays a pivotal role in ensuring the Bee Network operates safely, compliantly, and in line with all legal, regulatory, and organisational requirements.
Reporting to the Head of Health, Safety and Environment, the role leads TfGM’s safety compliance, assurance, audit, and investigation activities across bus, Metrolink, and infrastructure operations. The post holder will provide expert leadership on safety governance, risk management, and major incident investigation, while driving continuous improvement in safety performance and culture. Working closely with operators, regulators, and senior leaders, the role will ensure robust safety management systems are embedded and effective, helping to protect customers, employees, and stakeholders across the network.
Your Role
As Quality and Compliance Manager, you will play a leading role in helping shape and assure the safety of the Bee Network. You will oversee safety compliance, governance, audits, investigations, and assurance activities across bus, Metrolink, and infrastructure operations, ensuring TfGM and its operators meet the highest standards of safety performance. You will lead major incident investigations, identify opportunities for improvement, influence senior stakeholders, and work closely with regulators and operators to drive positive change. This is a highly visible role where you will use your expertise to strengthen safety culture, improve performance, and make a real difference to the safety of millions of customer journeys every year.
For more info see Job Profile below.
Who are we?
The Health, Safety and Environment (HSE) team is responsible for providing expert assurance, governance, and support across the Bee Network, covering bus, Metrolink, transport infrastructure, and TfGM’s wider operations. The team works closely with operators, contractors, regulators, and internal stakeholders to ensure safety risks are effectively managed, legal and regulatory requirements are met, and continuous improvement is embedded across the network. The team plays a vital role in protecting the safety of customers, employees, contractors, and communities across Greater Manchester.
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What you’ll bring
What you do and how you do it is important – whatever type of role you work in at TfGM – and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care, and Adapt.
The ideal candidate will have significant experience in health and safety management, compliance, assurance, auditing, and incident investigation within a complex operational environment. They will be confident leading major investigations, interpreting legislation and regulatory requirements, and influencing senior stakeholders to drive positive safety outcomes. Strong communication, analytical, and leadership skills are essential, along with experience of managing risk, delivering assurance programmes, and promoting a positive safety culture. A recognised health and safety qualification, such as a NEBOSH Diploma (or equivalent), is required. Experience within the transport sector and professional membership of IOSH would be advantageous.
What we can offer you
This is a permanent role and comes with a salary of £61,408 - £69,118 per annum depending on experience. This leadership role offers the opportunity to join a supportive and highly respected HSE team at the heart of the Bee Network. You'll work across one of the UK's largest integrated transport systems, influencing safety standards that affect millions of passenger journeys each year. The role provides exposure to senior leaders, operators, and regulators, offering excellent opportunities for professional growth, leadership development, and career progression. With a mix of strategic work, assurance activities, and major incident investigations, no two days are the same. It is a rewarding opportunity to make a tangible difference to public safety and the communities of Greater Manchester.
At TfGM, we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work-life balance.
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Our benefits include:
- Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
- Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
- Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
- Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
- Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support, and more on our website.
What's next?
If you believe you have the skills and experience required, we’d really like to hear from you. To apply, please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role. All appointments will be based on merit. Our shortlisting process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included, these will be visible to the hiring manager.
For essential guidance on applying for jobs at TfGM – including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments – Please follow this link to our application infographic!
If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within your application.
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES – we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
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