Medik8
Quality Compliance Operative
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Medik8 is an award-winning skincare brand rapidly expanding across the globe. Our formulations are crafted, blended, and packaged in our UK facilities, ensuring quality sits at the heart of everything we do.
We are looking for a Quality Compliance Operative to join our team at our state-of-the-art Innovation Centre. In this role, you will help champion a 'quality-first culture', ensuring our products continuously meet high standards and maintain full alignment with Good Manufacturing Practice (GMP).
This role will be site-based, Monday to Friday.
For this opportunity, we are offering up to £27,000 per annum.
The Role
Working within our fast-paced operational environment, you will support key quality processes and receive direct guidance to broaden your skills. Daily responsibilities include:
- Performing initial assessments and coordinating investigations for customer complaints through to resolution.
- Supporting the maintenance of our Quality Management System (QMS), including CAPA, change control, and document control activities.
- Tracking QMS action timelines and escalating overdue items appropriately.
- Reviewing, updating, and maintaining Standard Operating Procedures (SOPs) and Work Instructions (WIs).
- Assisting with documentation support during external audits.
- Identifying, reporting, and escalating any quality, safety, or compliance issues in line with company procedures.
What We Are Looking For
- Demonstrable experience in quality administration, document control, or QMS maintenance within a manufacturing or laboratory setting.
- Practical understanding of customer complaints handling, CAPA, and change control processes.
- Hands-on knowledge or working familiarity with ISO 9001, ISO 22716, or GMP standards is advantageous.
- Exceptional attention to detail and accuracy when updating records and documentation.
- Strong written and verbal communication skills, with the confidence to challenge non-compliance constructively.
- High level of organisation with the ability to balance competing priorities independently.
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If you are proactive, solutions-focused, and ready to contribute to an environment of continuous improvement, we would love to receive your application.
About us
Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night.
Culture & Benefits
We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!
Some of the perks of being part of the Medik8 team include:
- Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
- Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.
- Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
- Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.
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Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.
Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)
At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.
Our Inclusive Hiring Standards:
- Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
- Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
- Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
- Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.
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