pharosIQ
Quality Control Analyst
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Quality Control Analyst
Location: Belfast
Working Pattern: Monday–Friday | Hybrid flexibility or remote
About pharosIQ
pharosIQ is a global leader in intent-to-purchase lead generation, providing insights and demand solutions that support B2B sales and marketing success.
With over 40 years of experience, we use first-party data and intelligence to connect vendors with buyers and help businesses identify and engage with prospects who are actively demonstrating purchase intent.
The Role
We are looking for a Quality Control Analyst to join our Belfast team.
You will play an important role in ensuring the quality, accuracy and integrity of the leads we deliver to our clients. Working across a range of campaigns, you will review leads against client requirements and pharosIQ quality standards, identify any issues and ensure they are accurately recorded and appropriately escalated.
Key Responsibilities
- Review and validate leads against client, campaign and pharosIQ quality requirements, including the accuracy and completeness of BANTP information.
- Review lead sheets and supporting recordings to identify discrepancies, inaccuracies or missing information.
- Assess leads and assign the appropriate QC disposition, including rejection or return for rework, in line with agreed quality standards.
- Accurately record QC outcomes and reasons for rejection or rework within Siebel and other relevant systems.
- Escalate significant or recurring quality issues to Brand Managers and Account Managers, providing clear and constructive feedback.
- Identify recurring quality issues and trends and contribute to initiatives that improve lead quality and reduce rework.
- Consistently meet agreed quality, accuracy and productivity targets while maintaining a professional and methodical approach.
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What We're Looking For
Essential
- Excellent written and spoken English.
- Excellent attention to detail and a methodical approach to work.
- Ability to interpret detailed requirements and apply them consistently.
- Strong communication skills and the confidence to raise quality concerns when required.
- Ability to work independently, manage priorities and meet agreed targets.
- Good working knowledge of Microsoft Office, particularly Excel.
Desirable
- Experience in quality control, quality assurance, data validation, lead generation, sales operations, customer operations or a similar role.
- Previous QC or QA experience within a sales, contact-centre or lead-generation environment.
- Experience using Siebel or another CRM, lead-management or quality-control system.
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Why Work With pharosIQ?
- Competitive Base Salary
- No evenings or weekends
- Hybrid or remote working available
- Professional development and training
- Career progression and promotional opportunities
- Company-paid private healthcare
- Enhanced maternity and paternity policies
- 5% employee pension contribution + 5% company match
- Paid holiday entitlement
- Regular team incentives, social and charity events
As part of the onboarding process, the company (pharosIQ) may conduct background checks which may consist of prior employment verification, professional reference checks, education confirmation and/or criminal record and credit checks.
pharosIQ is an EOE.
pharosIQ are an equal opportunity employer. We are committed to welcoming all people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
Application Support
pharosIQ is committed to a fair recruitment & selection process. pharosIQ will make reasonable adjustments for individuals that need assistance with the application or interview due to disability, neurodivergence or other conditions that you feel may affect your performance. Please speak to your recruiter in confidence.
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