Serck Global
Quality Control Inspector
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Serck Overview
Serck provides specialist design, manufacture, installation, service, and global export of heat transfer technology across a range of sectors and geographies. Operational capabilities include industrial and marine heat exchangers, climate control and heat recovery products and efficiency coatings, as well as specialist, heavy-duty, high-performance, and heritage automotive radiators. Trusted by a global roster of clients including F1 teams, national utilities, petrochemical producers, military, marine, and rail organisations.
Purpose
The Quality Control Inspector is responsible for ensuring that all products and services meet customer specifications, internal standards, and legal requirements. This is achieved by reviewing and creating work instructions, conducting rigorous inspections throughout the production process, and driving the investigation and resolution of any quality issues. The role is crucial for maintaining the company's quality management and calibration systems, and for liaising with customers, suppliers, and external inspectors to uphold the highest standards.
Key Responsibilities
- Conduct and record comprehensive inspections on incoming materials, in-process work, and final products.
- Perform internal QMS and product-specific audits, and coordinate inspections with customers and third parties.
- Stop any process or delivery if quality compliance is at risk, immediately informing the relevant Manager(s).
- Review and issue clear work instructions for contracts to meet customer and internal standards.
- Raise, review, and manage Non-Conformance Reports (NCRs), concession reports, and material certifications.
- Initiate and participate in investigations into warranty claims and quality problems, utilising Root Cause Analysis (RCA).
- Assess claims and coordinate corrective actions, driving continuous improvement to enhance processes and reduce waste.
- Maintain the company's Quality Management System (QMS) and observe its effectiveness.
- Manage the equipment calibration system, performing internal calibrations and coordinating external ones.
- Liaise with customer representatives and suppliers to ensure they understand and adhere to all quality requirements.
- Collate data dossiers and support the Quality Manager in compiling and publishing KPIs.
- Advise staff on health and safety hazards and stop any unsafe actions observed.
- As well as other reasonable requests that may be made by the Company or your Line Manager.
- All employees have a duty of care to follow / adhere to all Safety, Health & Environmental (SHE) procedures, processes, and challenge unsafe acts & behaviours.
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Key Characteristics of the Role
- Enthusiastic, conscientious, results orientated, self-motivated with a ‘can do’ attitude.
- Developing strong working relationships with the team and customers.
- Good communicator at all levels in and outside of the business.
- Ability to work well under pressure in a demanding environment.
- Good planning and organisational skills.
- Willingness to learn and apply the Unipart Way principles and tools, including OCCs.
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Experience
- CSWIP 3.1 or higher is preferable (CSWIP3.0 may be considered for the right candidate).
- PCN level II for MPI and DPI, or an equivalent qualification.
- An apprenticeship certificate in a relevant engineering discipline is preferred.
Knowledge & Skills
- Extensive knowledge and understanding of reading and interpreting engineering drawings.
- Experience working within a manufacturing environment is essential.
- Proven experience dealing directly with external suppliers and customers.
- Familiarity with the requirements of Quality Standards such as ISO 9001 and industry standards like ASME.
- Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).
- Enthusiastic, conscientious, results orientated, self-motivated with a ‘can do’ attitude.
- Developing strong working relationships with the team and customers.
- Good communicator to all levels in and outside of the business.
- Ability to work well under pressure in a demanding environment.
- Good planning and organisational skills.
- Willingness to learn and apply the Unipart Way principles and tools, including OCCs.
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