Integrated Service Solutions Ltd
Quality Control Supervisor
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ISS is a leading service provider in the UK Fresh Produce sector. Since 2014, we have grown to operate four sites across Kent, employing over 1,300 colleagues. We are now looking for a QC Supervisor to join our Quality team and help drive the highest standards of product quality, safety and legality across our operations.
About the Role
As a QC Supervisor, you will lead and develop the Quality Control team, working closely with Production to ensure all products meet customer, legal and internal quality requirements. You will play a key role in minimising rejections, maintaining Quality Service Levels (QSL), and promoting a strong quality culture throughout the business.
This is a 4 on 4 off night shift position- 5.30pm- 5.30am.
Key Responsibilities
- Lead, coordinate and support the QC team to deliver quality standards across production.
- Ensure all products dispatched meet customer requirements for safety, quality and legality.
- Monitor packaging, labelling and product specifications to ensure compliance.
- Work closely with Production teams to maintain quality standards throughout the packing process.
- Investigate and communicate quality concerns, taking prompt action to minimise risk.
- Support with rotas, holiday planning, investigations and day-to-day team management.
- Train, coach and develop team members, assessing competency against procedures.
- Oversee equipment calibration and ensure teams are working to current specifications.
- Monitor departmental KPIs and ensure tasks are completed within agreed timescales.
- Maintain high standards of health & safety, hygiene and housekeeping.
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What You'll Bring
- Quality Control experience within a food production, fresh produce or packhouse environment.
- Previous supervisory or team leadership experience (preferred).
- Strong knowledge of quality, food safety and customer standards.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Strong attention to detail and problem-solving ability.
- Organised, proactive and committed to continuous improvement.
- Experience with Prophet ERP systems (desirable).
- Lead by example by demonstrating our company values in your day-to-day work.
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This list is not exhaustive, and the job holder may be required to undertake other duties commensurate with the position as required.
What We Offer
- 20 days annual leave (including bank holidays, pro rata)
- Annual pay reviews
- Enhanced pension contributions and company sick pay
- Enhanced family leave
- Health and wellbeing support, including 24/7 GP and EAP
- Employee discounts
- Recognition schemes and long service awards
- Social events, including summer and Christmas parties
- Free tea and coffee on site
Values: We do the right thing | We believe in progress | We are all accountable | We make a difference | We are one team
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