Graphic Packaging International
Quality Control Technician
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Job Purpose
Responsible for ensuring that both North East sites are maintained to the highest standards and in accordance with the ISO9001, PS9000 & BRCGS standards in terms of Quality and Hygiene. Food Safety Compliance, customer complaint and supplier questionnaire first contact specialist.
Specific Responsibilities
- Support Quality Manager with respect to management of ISO9001, PS9000 & BRCGS Standard
- Support audits/visits by auditors and customers
- To conduct internal audits
- Provide a visible shop floor presence for leadership for Quality & Hygiene
- Control Quality documentation required for the QMS in relation to food safety compliance
- HACCP and TACCP/VACCP compliance
- Collate, record and report Quality metrics on daily, weekly, monthly and annual basis
- Present analysis of facts to establish the nature of problems and solutions/actions by appropriate components, follow up and report to QM
- Support Quality Team Lead in Customer Complaint reports
- Support Quality Team Lead in Supplier Approval process
- Instigate and participate in Customer complaints / failures investigation through root cause analysis then report findings
- Ensure good working relationships with co-workers across all departments
- Ensure all Quality Control equipment is maintained and calibrated
- Support Administrate and direct everyday essential Quality assurance activities
- Support review and recommend improvements to increase product uniformity, conformity and reliability to improve quality characteristics and reduce failures and complaints
- Support analysis of all elements of quality costs such as basis for initiating positive actions and reductions in cost
- Be actively involved in Continuous Improvement programmes
- Be actively involved in HSE programmes
- Promote Quality Culture
- Monitor and maintain GMP audit performance
- Perform any other duties as directed by the Quality Manager or other managers to fully carry out this role
- Training to quality focus required subject across the sites
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Performance Indicators
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- Quality & Hygiene Audit Results
- Improved Customer Complaint Trends
- Increased Customer Satisfaction
- Internal KPI targets and Monthly European targets achieved
Skills/Quals
- Relevant quality qualifications i.e. Auditing, Food Safety Compliance
- Previous manufacturing experience
- Quality & Hygiene management experience
- Ability to communicate and influence at all levels within the business
- Ability to work on own initiative and manage departments workload
- Excellent computer skills including the use of Microsoft Excel, Outlook and Word; able to use Avante (training will be provided)
- Driving license
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Jessica, London