Experis UK
Quality & Defect Manager
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Quality & Defect Manager (Contract)
Location: Fully Remote (UK)
Rate: Circa £300 per day (Outside IR35)
Contract Length: Initial 3-month assignment with possible extension
Equipment: Contractor to provide own laptop and equipment
Engagement: Outside IR35
Overview
We are seeking an experienced Quality & Defect Manager to support the delivery of a critical Central Government portfolio. The successful candidate will be responsible for driving quality assurance activities, managing complex defect lifecycles, and coordinating testing and remediation across multiple suppliers within a challenging multi-vendor environment.
This role is ideally suited to a professional with strong stakeholder management skills, extensive public sector experience, and a proven track record of improving quality outcomes across large-scale technology programmes.
Key Responsibilities
- Lead quality and defect management activities across a dedicated programme portfolio.
- Manage the end-to-end defect lifecycle, ensuring timely triage, prioritisation, assignment, resolution, and closure.
- Coordinate defect management activities across multiple suppliers and delivery partners.
- Establish and maintain quality metrics, reporting, dashboards, and governance processes.
- Facilitate defect review meetings, root cause analysis sessions, and quality improvement initiatives.
- Work closely with programme managers, delivery teams, business stakeholders, and suppliers to resolve issues effectively.
- Monitor testing progress and ensure quality standards are consistently met throughout delivery.
- Identify quality risks and implement mitigation plans.
- Produce regular management information and quality reports for senior stakeholders.
- Drive continuous improvement in testing, defect management, and quality assurance processes.
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Essential Experience
- Proven experience as a Quality Manager, Defect Manager, Test Manager, or similar role.
- Strong experience working within complex multi-vendor delivery environments.
- Demonstrable experience delivering within Central Government or wider Public Sector organisations.
- Extensive knowledge of defect management processes, tools, and methodologies.
- Experience managing stakeholder relationships across technical and non-technical teams.
- Strong analytical, reporting, and problem-solving capabilities.
- Experience operating within Agile, Waterfall, or hybrid delivery models.
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Desirable Experience
- Experience supporting large-scale transformation or digital programmes.
- Knowledge of government delivery frameworks and governance processes.
- ISTQB, Agile, or relevant quality management certifications.
Assignment Details
- Fully remote working arrangement.
- Contractor will focus on one portfolio at a time to ensure quality and delivery outcomes are achieved.
- Initial 3-month engagement with potential for extension based on programme requirements.
- Outside IR35 contract.
- £300 per day.
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