NFU Mutual
Quality Development Consultant - Scotland Region
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Act as a trusted and effective partner to Regional Agents in the delivery of outstanding, compliant sales of NFUM products, promoting best practice and delivering excellent customer outcomes.
Shape standards at the face of the Agency Network through monitoring, assessing and coaching Agents, delivering constructive feedback and effective development plans.
This is a regional field-based role, covering the Scotland Region.
About the role:
In this role, you’ll work shoulder to shoulder with our Agency Network to influence, monitor and uplift the quality of sales and service across your region. You’ll spend time in agencies and with customers, seeing how things really work and offering practical advice, structured coaching and clear feedback that helps Agents and their teams meet the highest standards. You’ll support new Agents to attain competence, and you’ll coach experienced teams to embed great habits, reduce breaches and complaints, and deliver consistently fair outcomes. Often on a ‘1:1’ basis and sometimes in a workshop environment.
You’ll partner closely with regional leadership and work with the Governance & Controls Manager (GCM) and the Regional Regulatory Controller (RRC). You will oversee Appointed Representative (AR) monitoring and contribute to breach investigations and help implement corrective actions that stick. You’ll use insight from agency visits and MI to spot trends, share best practice and influence improvements to processes, training and customer journeys.
You’ll be driving quality assurance for our Agency network and also play a vital role in supporting adoption of changes in product offerings and the sales process, making sure Agents understand what’s new, how it benefits customers and how to position it with confidence and clarity. You’ll champion NFU Mutual’s quality culture and our commitment to doing the right thing for customers, every time.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.
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About you:
You’re a natural relationship builder who thrives in the field and enjoys meeting people where they are. Your communication style is clear, warm and direct; you listen actively, coach constructively and influence with evidence. You’re collaborative and accountable, able to navigate complexity with resilience and adaptability. You spot problems early, think innovatively about solutions, and have the initiative to act. You’re organised and calm under pressure, balancing competing priorities while keeping customer outcomes front and centre. Above all, you care about doing the right thing and helping others succeed.
In addition, you will be able to demonstrate that you possess the following:
- NFUM Product licences, (or be willing to undertake licencing).
- Regulatory Compliance Knowledge - Strong understanding of FCA regulations and NFUM governance standards.
- Training & Competence Framework Expertise - Able to implement and monitor T&C requirements for Agents and staff, providing effective feedback and coaching.
- Sales Quality Monitoring evaluates sales practices against quality and regulatory benchmarks.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary up to £50,000 dependent on experience
- Annual bonus (up to 17.5% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility
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Working at NFU Mutual:
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
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