Job Overview

We are seeking an experienced MQ Engineer to join our new Moulding facility & team in Swindon, UK. This role is responsible for supporting quality assurance across the product development lifecycle, with a focus on ensuring compliance with customer & internal requirements. The successful candidate will lead RC investigations & implement CAPA in response to customer complaints & field returns. They will also support supplier quality activities, including the evaluation & resolution of non-conformances from both internal & external sources. The candidate should have experience of manufacturing processes such as injection moulding, tooling, assembly & process validation, with the ability to analyse data, identify trends & drive sustainable improvements. The role requires close collaboration with engineering, manufacturing, & supply chain teams, as well as direct communication with customers to ensure timely & effective resolution of quality issues.

Your New Role

• Champion the integration of Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives across operational and quality processes.
• Act as the lead contact for Notices of Escape (NOE), escalated customer issues, high-impact quality concerns, and customer improvement programmes.
• Evaluate, implement, and ensure compliance with customer-specific quality requirements.
• Monitor customer quality performance, driving improvements in complaint reduction, response times, and 8D effectiveness.
• Communicate customer expectations across functions and sites, ensuring alignment and compliance.
• Deliver quality training, guidance, and support to promote awareness and adherence to customer requirements.
• Lead customer negotiations relating to quality deviations and concessions, ensuring appropriate approvals and documentation.
• Manage customer complaints through a structured, collaborative, cross-functional approach.
• Drive effective 8D investigations, including root cause analysis, corrective actions, preventive actions, and validation of effectiveness.
• Ensure timely completion and submission of customer complaint responses and 8D reports.
• Develop, implement, and maintain quality procedures, standards, and standard operating procedures (SOPs).
• Establish and embed best-practice quality systems and controls to support operational excellence and customer satisfaction.
• Partner with Engineering and Operations teams to improve process capability, reduce variation, minimise scrap, and enhance manufacturing performance.
• Support customer, certification body, and internal audit activities.
• Ensure timely closure of audit findings, non-conformances, and continuous improvement actions.
• Coordinate First Article Inspection (FAI) and capability study activities, including preparation of final reports.
• Provide quality support throughout New Product Introduction (NPI) activities, from implementation through to product approval.
• Lead or support change management activities, ensuring compliance with quality and business requirements.
• Promote a zero-defect culture through the application of Lean methodologies, PFMEA, Poka-Yoke, APQP, Measurement System Analysis, and Statistical Process Control (SPC).
• Identify and drive continuous improvement opportunities through cross-functional collaboration.
• Champion TE Operating Advantage (TEOA) principles and continuous improvement initiatives.
• Monitor, analyse, and report quality KPIs to support business and customer objectives.
• Develop and deliver mandatory and site-specific quality training programmes.
• Collaborate with Incoming Quality Engineers (IQE) and Supplier Development Engineers (SDE) to address supplier quality issues.
• Coordinate the inspection, containment, and resolution of non-conforming supplied materials and components.
• Undertake any other reasonable duties required to support business objectives.