Birmingham City University
Quality Enhancement Officer
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Department Quality Assurance and Enhancement
Location: Joseph Priestley Building
Salary: £32,006 to £35,331 per annum
Post Type: Full Time - 1 x Permanent & 1 x Maternity Cover
Release Date: 09 September 2026
Closing Date: 23.59 hours BST on Friday 02 October 2026
Reference: Q126003
About Birmingham City University
At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.
Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.
Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.
By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.
Role Summary
We are seeking two Quality Enhancement Officers to join our Quality Assurance & Enhancement team, supporting the delivery of high-quality services across the University.
We currently have a permanent position and a maternity cover available.
In this role, you will support the delivery of quality assurance and enhancement activities across the University, working closely with academic and professional services colleagues. You will provide administrative and operational support for programme approval, review and governance processes, helping to ensure quality activities run smoothly and records, documentation and reporting are accurate and compliant.
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Key Responsibilities
- Provide operational support for programme validation, review and reapproval processes, including scheduling, documentation and stakeholder communication
- Maintain accurate records of academic programmes, quality processes and committee outcomes
- Coordinate and service academic quality committees, including preparing papers, taking minutes and following up actions
- Support data collation, reporting, guidance materials and staff development activity related to academic quality
Essential Requirements
- Experience in an administrative or coordination role within a complex organisation
- Knowledge of or interest in quality assurance or academic governance in higher education
- Strong skills in managing documents, data and records accurately and systematically
- Experience servicing meetings, with effective written and verbal communication and strong organisational skills
Desirable Requirements
- Experience of working in a higher education setting, particularly within quality assurance or academic administration
- Familiarity with programme validation, review or approval processes
- Experience using student record systems or data platforms in an education context
Further Information
If you are excited by the opportunity to help shape the future of the Quality Assurance and Enhancement Department, we would love to hear from you.
For an informal discussion about the role, please contact Clare Portlock at Clare.Portlock@bcu.ac.uk
Why not explore our campuses using our interactive map: [interactive map](interactive map)
The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.
Why work for us
- Work–life balance: Generous leave and hybrid working (role dependent).
- Career development: Opportunities to grow, develop and progress your career.
- Reward and wellbeing: Competitive pay, pension, a health cash plan, wellbeing support and a wide range of staff benefits.
- Inclusive culture: A supportive, diverse environment where everyone belongs.
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Further Details
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Use of AI in applications
At BCU, we welcome applications that clearly demonstrate how your skills and experience meet the requirements of the role. AI tools may be used to support you in preparing your application, but the information you provide must be accurate, authentic and based on your own experience. Applications that rely too heavily on AI, appear generic or do not provide specific evidence against the role criteria are less likely to progress to the next stage of the recruitment process. For more information, please refer to our candidate guidance; How to Apply - Jobs at Birmingham City University
Equality, Diversity & Inclusion
We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Disability Confident Employer
Birmingham City University is proud to be a Disability Confident Committed Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.
The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.
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