• Strengthen Relational Mentoring practice

  • Help bring our Relational Mentoring approach to life consistently across Jobs Guarantee.
  • Look beyond whether an interaction happened and understand the quality and purpose of the relationship.
  • Help colleagues reflect on whether:
    • we understand the whole person;
    • support is genuinely personalised;
    • the relationship is purposeful and creating progress;
    • colleagues are supporting and appropriately challenging;
    • participants retain agency over their journey;
    • the right wider support is being brought around them.
  • Create opportunities for reflective practice and shared learning.
  • Identify strong practice and help make it repeatable.

• Understand participant experience

  • Keep participant voice at the centre of improvement.
  • Create meaningful ways for young people to tell us about their experience before, during and after employment.
  • Go beyond satisfaction.
  • Understand what helped, what got in the way and what participants believe could have been different.
  • Use individual experiences to identify wider patterns.
  • Make sure participant feedback results in action.

• Connect data, stories and place

  • Work with performance information alongside qualitative insight.
  • Understand where participant journeys are slowing and why.
  • Look for patterns across engagement, matching, job starts, sustainment, progression, employer experience and quality.
  • Analyse information by locality as well as across the whole programme.
  • Ask what participant experience and performance are telling us about the place, not just the contract.
  • Bring together robust data and human evidence so we can tell a credible story of impact.
  • Help teams move beyond asking, “Did we hit the number?” towards understanding, “What is the number telling us and what do we do next?”

• Drive continuous improvement

  • Identify opportunities to improve processes, practice and participant experience.
  • Use structured improvement approaches where useful, while keeping them practical.
  • Test changes, understand their impact and help teams embed what works.
  • Follow improvement actions through rather than simply making recommendations.
  • Where the same issue repeatedly appears, look for the underlying cause.
  • Help simplify processes that create unnecessary complexity for participants, colleagues, employers or partners.

• Support innovation

  • Create space for colleagues to test ideas and new approaches.
  • Bring together frontline experience, participant voice, employer feedback, data and wider learning.
  • Explore where different approaches, technology or partnership working could improve outcomes or efficiency.
  • Don't innovate for innovation's sake.
  • Focus on solving real problems or creating better outcomes.

• Support quality, evidence and assurance

  • Work with Administration, Finance and operational colleagues to ensure case records, performance evidence and processes meet programme requirements.
  • Identify areas where poor process or recording could create operational, financial or audit risk.
  • Support audit and assurance activity.
  • Make sure learning from assurance is translated into changed practice.
  • Work particularly closely with Administration and Finance where recurring evidence or reconciliation issues suggest a wider process problem.

• Create enterprise learning

  • Make sure learning doesn't stop at Jobs Guarantee.
  • Share useful approaches, evidence and learning with colleagues across the Wise Group.
  • Bring wider organisational learning into Jobs Guarantee.
  • Help turn strong practice into organisational capability rather than knowledge held by individual people.
  • Use evidence of impact to strengthen relationships, influence how services are designed and contribute to future opportunity.

Requirements

You'll bring:

• Experience within quality improvement, service improvement, continuous improvement or a related discipline.
• A strong understanding of what good person-centred delivery looks like.
• Confidence working alongside operational teams.
• Strong analytical skills.
• The ability to combine quantitative data with lived experience and frontline insight.
• Curiosity and strong problem-solving skills.
• Confidence asking difficult but constructive questions.
• Strong communication, facilitation and influencing skills.
• The ability to turn learning into practical action.
• An understanding of evidence, assurance and audit requirements.
• The ability to turn learning into evidence and evidence into improvement.
• An interest in innovation and finding better ways to work.
• A mindset that looks beyond one programme and considers what the wider enterprise can learn.
• A collaborative and pragmatic approach.

View the Role Profile for full details about this opportunity.

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