Central Bedfordshire Council
Quality Improvement Support Officer
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Team: Adult Social Care – Supported Employment Team
Job Family: Supporting – CBG9
Salary: £34,811 - £37,562 per annum (pro rata)
Hours: 22.2 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month
Contract Type: Permanent
Closing date: 2nd August 2026
Interview date: W/C 10th August 2026
About the role:
We are pleased to be recruiting a part-time SEQF Quality Improvement Support Officer for the new Connect to Work programme. Connect to Work is a 5-year programme, which forms part of the ‘Get Britain Working’ Government led Strategy. We work in collaboration with 5 other local authorities (Bedford Borough, Luton, Milton Keynes, North Northants and West Northants), to deliver the supported employment programme to residents.
It has been identified that nationally, there are 1.9 million people who would like to work, but are not participating in the labour market, often due to health, disability or other complex barriers. The funding from Connect to Work will help around 100,000 people seek and find sustainable employment each year. The programme will connect local work, health and skills support to make an important first step towards the future devolution of employment support.
This is an exciting time for Central Bedfordshire Council as we have launched the new Connect to Work (CtW) programme. The SEQF Quality Improvement Officer will play a vital role in supporting the team to embed the Supported Employment Quality Framework (SEQF) across all areas of practice. The post holder will help maintain consistent, evidence-based delivery by coordinating quality processes, gathering fidelity evidence, and supporting continuous improvement activity.
This role involves working closely with Employment Specialists, employers, and partner services to ensure residents receive high-quality, person-centred supported employment that enables them to secure and sustain long-term employment opportunities. The post holder will also carry out administrative tasks to support the Supported Employment Manager and attend regular meetings on their behalf, ensuring actions, updates, and quality requirements are accurately communicated and progressed.
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Key Responsibilities
- SEQF Quality Assurance - Support the implementation and ongoing delivery of the Supported Employment Quality Framework across the Connect to Work programme.
- Fidelity Evidence Gathering - Attend observation meetings with Employment Specialists and participants to collect, review, and organise fidelity evidence.
- Continuous Improvement - Assist in identifying quality gaps, tracking improvement actions, and supporting the team to embed consistent, evidence-based practice.
- Administrative Support - Carry out administrative tasks to support the Supported Employment Manager, including document control, scheduling, and preparation of quality materials.
- Meeting Representation - Attend regular meetings on behalf of the Supported Employment Manager, ensuring actions, updates, and quality requirements are accurately communicated and progressed.
- Evidence Management - Support to maintain organised, accurate records, evidence logs, and documentation required for SEQF compliance and BASE inspection readiness.
- Stakeholder Collaboration - Work with Employment Specialists, employers, and partner services to ensure quality standards are upheld across all supported employment activity.
- SOP & Process Support - Contribute to the development and maintenance of Standard Operating Procedures and quality processes aligned to SEQF expectations.
- Risk & Compliance - Support the creation and review of risk assessments and compliance checks to ensure safe, consistent delivery.
This post is hybrid, however the successful candidate will require a driving licence and access to their own vehicle or be able to reliably travel around Central Bedfordshire in order to attend observation meetings with Employment Specialists and CtW participants, gather fidelity evidence, and support quality assurance activity. You’ll need excellent communication and organisational skills, experience using the SEQF model or similar quality frameworks, and a passion for improving outcomes for adults with learning disabilities by ensuring services are accessible, consistent, and effective.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page.
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Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
Safeguarding
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council.
Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.
All new starters will join us on a four-month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well-supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.
Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.
For an informal discussion about this position, please contact: Natalie Quin at natalie.quin@centralbedfordshire.gov.uk
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