ACTIVE ASSISTANCE (UK) GROUP LIMITED
Quality Lead
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Shape Quality. Drive Excellence. Help Build the Future.
This is more than a Quality Lead role—it’s an opportunity to influence the future of one of the UK’s leading providers of complex care.
Covering across our North and Wales Division this role can be based in either our Plymouth or Thame, Oxford office, with travel across the regional offices and clients' homes expected.
Active Care in the Home has experienced significant growth over the past 12 months expanding our services to support more people with complex care needs to live safely and independently in the place they call home. And we’re only just getting started!
As we continue to expand our services, strengthen our quality frameworks, and invest in delivering outstanding outcomes for the people we support, we’re looking for an ambitious Quality Lead to join our team.
If you’re passionate about raising standards, enjoy working collaboratively with operational leaders, and want to make a genuine impact across a growing organisation, we’d love to hear from you.
Why Join Us?
This is a newly created opportunity to play a pivotal role in shaping quality across our expanding division. You’ll have the autonomy to influence how we work, build strong governance frameworks, support services to achieve excellence, and help ensure every person we support receives safe, effective and person-centred care.
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As Active Care in the Home continues to grow, so will this role. You’ll work alongside senior leaders, contribute to strategic decision-making and have the opportunity to develop your own career within one of the UK’s largest specialist care providers.
If you’re ready to make a lasting impact and help drive quality across a thriving, ambitious organisation, we’d love to hear from you!
What you will be doing:
As our Quality Lead, you’ll be the driving force behind quality, governance and compliance across the division, you will:
- Lead our quality assurance programme and champion continuous improvement.
- Prepare services for CQC and CIW inspections, supporting managers to achieve the best possible outcomes.
- Conduct audits, identify trends and use data to drive meaningful improvements.
- Work closely with operational teams to embed a positive culture of quality and accountability.
- Support learning and development by identifying training needs and promoting best practice.
- Develop policies, processes and governance frameworks that support sustainable growth.
- Provide insight and reporting to senior leadership, helping shape the future direction of the business.
About You:
You’ll be an experienced quality professional with a strong understanding of health and social care regulation, governance and compliance.
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You’ll also bring:
- Experience working within quality, compliance or governance in health or social care.
- Strong knowledge of CQC and/or CIW regulatory frameworks.
- Excellent audit, analytical and reporting skills.
- The confidence to coach, influence and support operational teams.
- A passion for continuous improvement and delivering outstanding care.
What to look forward to:
- 25 days plus bank holidays.
- Birthday off.
- Join the Active Learning Hub and benefit from a wide range of e-learning and face to face training and development opportunities.
- Active Reward App giving discounts and savings on your weekly shop.
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice.
- A Nest Personal Pension account.
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians.
- We recognise outstanding Active Behaviours via the Active Awards programme.
- Enhanced Sick & Maternity Pay benefits.
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know.
- And, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.
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