Change Grow Live
Quality Lead
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Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate, and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
ResoLUTiONs Role
ResoLUTiONs is looking for a motivated, innovative, and values-driven individual who will drive Quality & Governance in a busy and dynamic service committed to supporting people with drug and/or alcohol issues on their recovery journey.
Where: Luton
Hours: 37.5 per week
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the Role
- Lead mortality investigations within the service and produce internal and external reports (for example, coroners' reports and CQC notifications)
- Maintain internal records in regards to CQC report submissions
- Provide quality assurance (QA) support for external-facing reports
- Train and coach managers in investigation and report writing skills
- Triage and identify risk to the organisation and service users
- Work alongside local and regional leadership teams to support improvement planning
- Recognise when policies and procedures aren't working and increasing risk to the organisation and/or service users
- Oversee the quality of the incident reporting process and investigation procedures
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About You
- Be an excellent communicator, both verbal and written with good IT skills
- Proactive and able to work on own initiative with excellent time management and prioritising skills
- Contribute to the overall performance of the service to ensure that contractual output targets are achieved
- Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority
- Develop good communication networks to share learning across the region and the organisation
- Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders
What We Will Give to You
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme and receive £250 in vouchers if candidate is successful.
Please read the attached Job Description for a more detailed outline of responsibilities and Person Specifications.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK.
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We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
A Note About Using AI in Your Application
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements, and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific, and clearly demonstrate your skills, experience, and potential.
We look forward to learning more about you.
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
Salary Range (pro rata if part-time)
CGL points 32 to 34 (£37,088.51 - £39,129.53)
ILW / OLW / Fringe
N/A - Outside London Weighting Area
Interview Date
3/9/2026
Closing Date
20/8/2026
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Austin Sanderson | austin.sanderson@cgl.org.uk | 07867492276
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
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