Macstaff
Quality Manager
Warwickshire
£40k – £45k/yr
Posted about 16 hours ago
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Quality Manager (Product Quality)
Warwick | £40K-£45K + Package | Hybrid Working
You will like
- Leading product quality for a market-leading international manufacturer supplying premium construction products across the UK.
- Join a financially strong private business renowned for engineering excellence, innovation, and exceptional product quality, where you'll have genuine influence across the organisation rather than simply managing quality systems.
- Based from Warwick with flexible hybrid working, regular visits to Stoke-on-Trent, and occasional customer site visits, you'll become the recognised technical quality expert within a collaborative Product Management team.
- This is an outstanding opportunity to develop your career with a respected global manufacturer committed to continuous improvement, customer satisfaction, and long-term investment in its people.
You will like
- The Quality Manager job itself, where you'll lead the investigation, resolution, and prevention of product quality issues across the UK business.
- This is not a traditional people-management Quality Manager role. Instead, you'll act as the organisation's product quality specialist, working collaboratively across Product Management, Customer Service, Technical Support, Production, and Group Quality teams to solve technical challenges, reduce business risk, and continuously improve customer experience.
Key responsibilities include:
- Managing product quality issues from initial investigation through to successful resolution.
- Leading root cause analysis and implementing corrective and preventative actions (CAPA).
- Acting as the primary point of contact for escalated technical quality concerns.
- Working closely with Customer Service, Technical Support, Product Management, and Production teams.
- Monitoring quality KPIs, analysing trends, and identifying continuous improvement opportunities.
- Producing quality reports and presenting findings at quality review meetings.
- Supporting product compliance, approvals, certification, and regulatory requirements.
- Coordinating quality alerts, recalls, product inspections, and field actions where required.
- Developing technical guidance, documentation, and internal training materials.
- Attending industry and compliance meetings to maintain technical standards.
- Visiting customers where required to investigate and resolve complex product issues.
- Building strong cross-functional relationships to improve communication and quality performance throughout the business.
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You will have
- To be successful as Quality Manager, you'll bring experience from a Quality, Technical, Product Management, or Aftersales environment, ideally within manufacturing, engineering, building products, or construction products.
- You will also have:
- Proven experience investigating and resolving product quality issues.
- Strong root cause analysis and structured problem-solving skills.
- Experience leading corrective and preventative actions (CAPA).
- Excellent communication and stakeholder management skills.
- Experience working collaboratively across multiple departments.
- Commercial awareness with a customer-focused approach.
- Strong organisation and ability to manage multiple priorities.
- Full UK driving licence.
- Ideally, you'll also possess:
- Experience within building products, bathroom products, or manufacturing.
- Knowledge of quality management systems, compliance, and certification.
- Engineering, Manufacturing, or Quality qualification (HNC/HND/Degree or equivalent).
- Just as importantly, you'll be naturally collaborative, curious, and approachable, enjoying working with people as much as solving technical challenges. You'll be someone who builds trust quickly, shares knowledge, and enjoys influencing others to achieve the best outcome for customers and the business.
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You will get
- As Quality Manager here, you'll enjoy:
- £40K-£45K salary
- Attractive benefits package.
- 37.5-hour working week.
- Flexible working hours with early starts available.
- Hybrid working (one day from home each week).
- Early finish every Friday.
- Business mileage and travel expenses fully reimbursed.
- Long-term career development with an international market leader.
- Supportive, collaborative, and highly professional working environment.
- The opportunity to make a genuine impact on product quality, customer satisfaction, and continuous improvement across the UK business.
You can apply
- To the Quality Manager position by pushing the button on this job posting, or by sending your CV in confidence to anthony@macstaff.co.uk.
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Skills
Root Cause Analysis
Corrective and Preventative Actions (CAPA)
Product Quality Management
Stakeholder Management
KPI Monitoring
Technical Problem Solving
Product Compliance
Regulatory Requirements
Quality Reporting
Cross-functional Collaboration
Customer Experience Improvement
Technical Documentation