Heathrow
Quality Manager
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Quality Manager
As a Quality Manager, you’ll help enhance and maintain a robust quality management system that ensures our projects and suppliers meet the highest standards. This will help us to deliver ‘right first time’ and underpins behaviours that support good governance and ultimately contribute to our excellent safety culture. This role is central to maintaining trust, compliance, and continual improvement across Heathrow’s capital delivery.
You’ll work with senior stakeholders and suppliers to ensure quality expectations are clear, measurable, and consistently achieved. Your expertise in auditing and ISO 9001 will help drive practical improvements and strengthen supplier performance across complex contracts.
RESPONSIBILITIES
- Lead supplier audits and quality assessments to ensure compliance with ISO 9001 and Heathrow’s quality standards.
- Develop and maintain Heathrow’s quality management framework, ensuring it supports consistent and effective supplier performance.
- Evaluate supplier quality systems and provide constructive feedback to drive improvement and accountability.
- Support tender evaluations and contract reviews to ensure quality requirements and KPIs are embedded from the outset.
- Engage with senior stakeholders to communicate findings, influence decisions, and promote a culture of quality across the supply chain.
- Identify opportunities to strengthen processes and ensure responsibilities for quality are clearly understood and upheld.
QUALIFICATIONS
- Qualified Lead Auditor with practical experience in ISO 9001 Lead Auditor implementation and auditing.
- Report writing and presentation skills, with the ability to clearly and confidently communicate to influence at all levels.
- Strong understanding of supplier quality management and contract compliance.
- Ability to manage complex stakeholder relationships and handle challenging conversations constructively. A high degree of self-awareness and empathy is key to this.
- Experience in developing or maintaining quality management systems within large or regulated environments.
- Analytical mindset with the ability to identify risks and recommend practical solutions.
Ideally, you will have:
- Experience of quality management within aviation, major infrastructure or complex, large-scale capital delivery or supply chain environments.
- Experience of IT quality management approaches, including quality assurance, governance, and continual improvement.
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There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities, and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family-friendly policies, access to private health insurance, and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
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Sustainable Travel to work
Heathrow’s Sustainable Travel Guide [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.heathrow.com%2Fcontent%2Fdam%2Fheathrow%2Fweb%2Fcommon%2Fdocuments%2Fcompany%2Fteam-heathrow%2Fcommuting-to-heathrow%2Fpublic-transport%2Fsustainable_travel_colleague_guide.pdf&data=04%7C01%7CLisa.Carlisle1%40heathrow.com%7C793412889bdb420cbc1b08d9f194295e%7C2133b7ab6392452caa2034afbe98608e%7C0%7C0%7C637806440925239551%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=8ZnWGFKDl8i%2Fx7ELicRcMd404Xn6nsReNW%2BTYCSMveY%3D&reserved=0] sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join Heathrow’s Development team and you’ll be part of this, making every journey better for millions each year, now and in the future.
We’re the team that’s responsible for our multi-billion pound programmes to successfully transform Heathrow into an extraordinary airport, whilst delivering outstanding value for passengers and airlines.
Development covers project management, process improvement, business change, master-planning, infrastructure, and our ambitious capital investment programmes. This includes Heathrow Expansion, the UK’s biggest privately funded infrastructure project and flagship for delivering lasting economic growth.
It brings together people with the skills to deliver prestigious projects that make a lasting impact, from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark.
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