Compass Associates
Quality Manager
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Quality Manager – NHS Community Services
Salary: Up to £55,000
Location: South London
Hybrid | Full-Time | Permanent
Quality Manager
Hybrid Working | Croydon, South London
Are you an experienced quality and governance leader with a passion for patient safety, continuous improvement, and regulatory excellence?
Do you enjoy leading quality initiatives, driving governance standards, and ensuring healthcare services consistently deliver outstanding patient care?
We are partnering with a specialist independent healthcare provider delivering NHS community services across London and the South East. As the organisation continues to grow, they are looking to strengthen their quality, governance, and compliance functions through the appointment of a Quality Manager.
This is a senior leadership position providing strategic oversight of quality assurance, governance, patient safety, and regulatory compliance. You will play a pivotal role in ensuring services remain safe, effective, caring, responsive, and well-led, while helping to shape the organisation's future quality strategy and supporting its continued growth and development.
The Opportunity
As Quality Manager, you will provide strategic and operational leadership for quality, governance, and patient safety across a growing provider of NHS community services. Working closely with the Medical Director and senior leadership team, you will lead the organisation's quality agenda, ensuring robust governance frameworks, regulatory compliance, and continuous improvement activities are embedded across all service locations.
You will lead an established Quality Team while working closely with operational teams, commissioners, and regulators to ensure services consistently demonstrate safe, effective, caring, responsive, and well-led practice. With responsibility for quality strategy, clinical governance, patient safety, and regulatory assurance, this role offers genuine scope to influence organisational performance and shape the future direction of quality across the business.
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Key Responsibilities
- Lead the organisation's quality, governance, and patient safety agenda, ensuring services consistently meet CQC Fundamental Standards, contractual requirements, and regulatory expectations.
- Evaluate service quality and regulatory compliance through routine site visits, audits, and assurance reviews.
- Manage, develop, and support the Quality Team, providing leadership, performance management, and development opportunities across the function.
- Oversee clinical governance systems, including audits, clinical effectiveness programmes, policy review, quality reporting, and organisational assurance processes.
- Lead patient safety activities, including PSIRF implementation, incident management, investigations, learning responses, Duty of Candour compliance, and risk reduction initiatives.
- Maintain oversight of complaints, safeguarding, health and safety, workforce compliance, risk registers, and quality assurance processes, ensuring effective actions are implemented and sustained.
- Act as the organisational lead for CQC compliance and inspection readiness, coordinating regulatory inspections, commissioner reviews, and improvement plans.
About You
- Minimum five years' NHS experience within a GP practice, hospital, community healthcare provider, or care home environment.
- Degree qualified or hold a Level 7 qualification.
- Significant experience in quality, governance, patient safety, or compliance roles within clinical settings.
- Experience leading investigations, audits, quality improvement initiatives, and assurance processes.
- Sound knowledge of HACCP, risk management, and incident investigation methodologies.
- Proven leadership experience with the ability to develop, motivate, and manage teams.
- Excellent stakeholder management and communication skills.
- Certification in quality management is preferable.
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Salary & Benefits
- Basic salary of £55,000
- NHS Pension
- 28 days annual leave
- Paid training and development opportunities to support career progression
- Employee wellbeing programme
- Blue Light Card discounts
- Flexible working arrangements
- Free breakfast every Wednesday
- Complimentary drinks every Thursday
- Regular social events
- In-house challenges with gift card rewards
- Hybrid working with approximately three days on-site and two days working from home
Location
Croydon | Hybrid Working
Commutable from Bromley, Sutton, Redhill, Reigate, Orpington, Caterham, and the surrounding areas.
Three days based in the office with two days working from home, plus visits to clinic locations when required.
Interested?
For a confidential discussion or to apply, please apply today or contact Catherine McConnachie on 0161 938 1188 or cmcconnachie@compassltd.co.uk.
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