Quality Manager - Data Centers

Reporting to the Technical Manager, the Quality Manager will be responsible for defining, implementing, and enforcing quality standards across Strategic Technology projects and, ultimately, the wider Operations function.

This role combines office-based quality management activities with regular travel to client and project sites to undertake audits, inspections, quality reviews, and stakeholder engagement. The successful candidate will play a key role in ensuring consistent quality standards are embedded throughout project delivery while driving a culture of continuous improvement across the business.

Responsibilities:

• Work to ensure adherence to company standards, client specifications, and relevant industry certifications (e.g., TIA/EIA, BS/EN, ISO/IEC).
• Collaborate within the PMO to standardize practices, mitigate project risk, and drive continuous quality improvement across the project portfolio.
• Work closely with the Project Directors and Operation Managers to understand their project quality concerns and conduct ad-hoc audits.
• Assist the Project Support Manager in the development of a complimentary, high-performing pre-construction and site administration function.

Requirements:

• Proven experience of overseeing quality aspects in Hyperscale Data Centre installations, with extensive knowledge of the associated operations processes and procedures, as well as common major milestones.
• Strong interpersonal skills and the ability to work within the business at all levels.
• Proven leadership skills with excellent influencing and communication skills.
• Meticulous attention to detail with a diligent approach to reviewing and developing quality procedures.
• Continuous improvement mindset to always look for innovative ways of improving service delivery.

Duties:

• Standard and policy development: Establish and maintain comprehensive quality assurance policies, standards, and procedures in line with client and Onnec requirements and in accordance with industry standards.
• Audit and review: Plan and lead periodic and independent quality reviews and audits of ongoing and completed projects to assess compliance with standards.
• Risk and issue management: Monitor project risks related to quality and ensure proper mitigation strategies are implemented. Investigate and drive resolution for non-conformances and corrective actions.
• Process improvement: Analyze audit findings and project performance data to identify trends and opportunities for process improvements. Champion a culture of quality and drive initiatives that enhance project outcomes.
• Documentation and reporting: Develop and maintain a centralized repository for quality-related documentation, including audit reports and quality plans. Prepare consolidated quality reports for the PMO and senior management, providing data-driven insights on performance.
• Training and support: Conduct training for project teams and contractors on expected quality requirements and standards. Work with the Project Support Team to equip them with the knowledge required to create project quality documentation.
• Stakeholder collaboration: Work closely with project managers, site teams, clients, and subcontractors to communicate quality expectations, address issues, and ensure alignment on quality standards throughout the project lifecycle.
• Resource and compliance oversight: Ensure that project resources responsible for quality are suitably equipped and trained to ensure compliance to the expected quality standards.
• Quality / Operational Input: Provide support and experience to the Pre-Sales teams to improve proposals and mitigate potential quality-related operational issues post-award.
• Client Relations: Liaise with client representatives and external quality assurance officers during project inspections. Grow long-term relationships with clients.
• Develop, implement, and maintain sound business practices.
• Provide leadership, guidance, and assistance in all aspects of the project lifecycle.
• Effectively communicate relevant information to superiors.
• Assist in the delivery of various special projects from time to time.
• Evaluate and redesign project quality documentation, where beneficial.