Job Requirements

Job Description Summary:

Managerial, responsible for day-to-day operations of a department or area. In-depth understanding of all aspects of the field. Usually reports to a director or senior manager. In charge of the daily operations of a group of associates doing different tasks under the same field. In-depth knowledge of the field, along with interpersonal and problem-solving skills. Manages within a subfunction or related sub-functions. Decisions tend to be more tactical and operational; geographic scope of operation tends to be at the local level. Typically accountable for budget and policy recommendations and medium-term planning. Responsible for the training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of policies.

Responsibilities

• Defining and developing Quality and Continuous Improvement (Q&CI) strategies in line with site & company strategy.
• Working with the local management team to set coherent and aligned improvement priorities across the value chain, monitoring progress, analysing Key Performance Indicators (KPIs) and acting on deviations from targets.
• Deploying operational & quality improvement strategies across the site to improve business processes and performance in a continuous and sustained way.
• Setting local Quality Objectives in line with corporate policy deployment and ensuring employees are trained to deliver these objectives.
• Monitoring customer scorecards and customer portals.
• Being the subject matter expert (SME) on site for continuous improvement methodologies and guiding/training members of the site team in Lean and Six Sigma methods to ensure tools are embedded into the organisation.
• Leading the deployment of WCM initiatives across the organisation including value stream mapping, improved flow, 5S, visual factory, SMED, TPM, Autonomous Maintenance, OEE, and other Lean tools and principles in order to impact the customer and business metrics.
• Responsible for maintaining and continually improving the effectiveness of the Holywell Business Management system in accordance with current IATF and Customer Specific Requirements.
• Ensuring coordinated readiness for all Internal and External quality audits and direct external third-party registration/surveillance audits, typically in accordance with ISO9001, IATF, and VDA6.3 standards.
• Coordinating with Sales, Purchasing, Engineering, and Production to resolve customer complaints and concerns in a timely manner ≤30 Days.
• Developing and managing Part Control Plans to ensure Special Characteristics are traceable through D/PFMEAs to Control Plans and they are selected and monitored effectively through documented validation results.
• Undertaking day-to-day management of the site Quality team, standard tasks include:
  • Supporting Site Tiered Accountability Process to effectively communicate and reinforce commitment to quality improvement.
  • Monthly adaptive coaching to maximize employee performance and development.
  • Management of controlled document system (CEBOS).
  • Timely execution of APQP/PPAP processes to meet customer requirements.
• Managing the effective deployment of all Quality personnel in support of Holywell achieving commitments against Must Win Battles while working in line with company core values.
• External Complaint reduction year on year on Customer OTIF.
• Variation reduction on key product characteristics.
• Embedding the Quality Stop Work policy across the site.
• Working directly on focused improvement projects that are critical for the site, prioritizing projects that will deliver the best possible financial impacts and providing timely and accurate input to annual budgets and forecasts.
• Training employees in basic WCM skills and acting as a change agent to instil WCM culture throughout the organization.