Xceed
Quality Monitoring - Specialist -English Speakers
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company serves government and commercial clients across multiple industries, delivering inbound, outbound, back-office, helpdesk, social media analysis, and infrastructure management services in 10 different languages. Xceed has operational sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, offering diverse career opportunities in international environments.
The organization is recognized globally through multiple IAOP, ICXA, IBXA, Gulf Sustainability, and ESG awards for excellence in outsourcing, impact sourcing, CSR, sustainability, and DEI initiatives. Xceed is also certified to international standards including COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, reflecting a strong commitment to quality, security, and business continuity.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role Description
The Quality Monitoring Specialist – English Speakers will be responsible for monitoring and evaluating customer interactions (calls, chats, emails) to ensure compliance with Xceed’s quality standards and client requirements. This full-time, on-site role is based in Technology Park, NLE, and involves using defined scorecards and guidelines to assess performance, identify areas for improvement, and provide clear, actionable feedback to frontline teams. The specialist will document findings, prepare regular quality reports, and collaborate with operations, training, and leadership teams to support performance coaching and enhance customer experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Daily activities include reviewing recorded interactions, tracking trends and recurring issues, recommending process improvements, and contributing to quality calibration sessions. The role also requires maintaining accurate quality records, adhering to information security and confidentiality policies, and supporting initiatives aligned with Xceed’s certifications and service excellence.
Qualifications
Job Requirements:
- Previous Call Center experience within the telecommunications field (Vodafone, Orange, WE, Vodafone UK, AT&T, etc.).
- Minimum 6 months of experience as a Quality Analyst / Quality Specialist.
- Excellent English communication skills.
- Strong analytical and communication skills.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills