Choice Support
Quality & Operational Governance Administrator
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At Choice Support, we believe that great governance helps people live great lives.
About the Role
We are looking for a Quality & Operational Governance Administrator to join our Quality & Safeguarding Team. This is a role where your work will make a real difference across the organisation, helping us remain safe, compliant and always focused on delivering the best possible support for the people we work alongside.
You will help us stay inspection ready by ensuring our regulatory reporting is accurate, our evidence is well organised, and our managers have the information they need to make good decisions. You will bring together information from across the organisation, helping leaders understand risk, identify learning and celebrate good practice.
This role is perfect for someone who enjoys bringing order to complexity. You will make complicated regulations easier to understand, translate guidance into plain language, and help colleagues feel confident about what they need to do and why it matters.
Working closely with operational teams and leaders, you will:
- Coordinate regulatory submissions and reporting.
- Support CQC registrations, notifications and communications.
- Maintain governance records, evidence and compliance documentation.
- Prepare information and evidence for inspections, audits and assurance meetings.
- Share policy updates and regulatory guidance in a clear and engaging way.
- Support organisational learning and continuous improvement.
- Help ensure quality, safety and good governance remain at the heart of everything we do.
This is a fantastic opportunity to join a team that is passionate about learning, improvement and helping services deliver outstanding support.
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Hours
Full-time, 37.5 hours per week
Location
You will be based from home, however you will be required to travel to locations and offices across Choice Support when required.
About You
We are looking for someone who shares our values and is passionate about helping organisations do the right thing for the people they support.
You will be someone who can build positive relationships, communicate clearly and work confidently with colleagues at all levels. You're highly organised, enjoy working with detail and can keep multiple priorities moving forward.
You will have:
- A good understanding of regulatory frameworks including CQC, MCA/DoLS, safeguarding and health & safety.
- Experience of coordinating governance, compliance or policy frameworks across multiple services.
- Excellent organisational and administrative skills.
- Strong IT skills and confidence using reporting and information systems.
- The ability to write clearly and turn complex regulations into straightforward, practical guidance.
- Excellent communication and relationship-building skills.
- A proactive approach, with the confidence to identify risks and support solutions.
Closing Date: 23:30 on 06th August
Interview Date: To be confirmed
We may close this post early if we receive sufficient applications before the closing date. If you are interested in applying, we would ask that you do so as early as possible to avoid any disappointment.
Please refer to the Role Description and Person Specification for further information.
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Supporting Information for Your Application
Please provide no more than two sides of A4 answering the following questions:
- What do you see as the purpose of this role?
- What value can you bring to this role and to Choice Support more widely?
- What would your focus be during your first three months in post?
We would love to hear how your skills, experience and values can help Choice Support continue to provide safe, effective and person centred support. Join us and be part of an organisation that cares deeply, learns continuously, respects everyone and leads with purpose.
To keep the people we support safe, we follow safer recruitment steps. This includes DBS checks, reference checks and reviewing your work history.
Explore our employee benefits, the good practices we've committed to, and our core values by clicking here.
To learn more about Diversity and Inclusion at our company, click here and see how we foster a supportive and inclusive workplace for all.
Choice Support is Disability Confident which is a scheme run by the Department of Work and Pensions. As part of our commitment, we operate a guaranteed interview scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview. If you consider yourself to have a disability or long-term chronic health condition or if you require any adjustments/support during the application/selection process, please contact marie.cole@choicesupport.org.uk so that we can discuss your needs with you.
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