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Quality & Process Co-ordinator
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Quality & Process Coordinator – Basildon
Key Points
- Salary up to £40,000
- Based from the Basildon office
- Join an established technology services organisation
- Process improvement, automation, ISO 9001 & ISO 27001
About the Client
We’re supporting an established technology services organisation looking to modernise and improve the way it operates. They’re seeking a proactive Quality & Process Coordinator who can help standardise processes, reduce manual workloads and embed a genuine culture of continuous improvement across the business.
The Quality & Process Coordinator Role
As Quality & Process Coordinator, you’ll work across the organisation to understand how things are currently being done and identify opportunities to make them more efficient, consistent and scalable.
- You’ll map and document business processes, identify bottlenecks and legacy workflows, and help redesign processes to reduce unnecessary manual work.
- A key part of the role will be identifying opportunities for automation, with potential use of Power Automate, Power Platform, RPA and other workflow technologies.
- Alongside process improvement, you’ll support the organisation’s ISO 9001 and ISO 27001 frameworks. This will include preparing departments for internal and external audits, working with external BSI auditors, maintaining audit evidence, identifying gaps and ensuring corrective actions are followed through.
- The position also incorporates wider operational compliance, including Health & Safety procedures, COSHH, fire safety, first aid, DSE assessments and facilities compliance, alongside supporting future environmental and ISO 14001 readiness.
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Quality & Process Coordinator Essential Skills
- Strong understanding of ISO 9001 and ISO 27001
- Experience supporting ISO audits
- Experience improving, redesigning and documenting business processes
- Ability to identify inefficiencies, bottlenecks and manual workflows
- Experience within an MSP, IT services or technical environment
- Knowledge of UK Health & Safety requirements
- Strong analytical and organisational skills
- Confident stakeholder communication skills
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Desirable Experience:
- Experience with Power Automate, Power Platform, RPA or similar automation tools
- Process mapping experience with Visio, Lucidchart or BPMN
- ISO Lead Auditor exposure and/or a NEBOSH qualification
To Be Considered
Please either apply through this advert or email me directly via dave.henderson@searchability.com.
For further information please call me on 01244 567 930.
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Key Skills
Quality, Process Improvement, Continuous Improvement, ISO 9001, ISO 27001, QMS, ISMS, ISO Audits, Compliance, Process Mapping, Power Automate, Power Platform, RPA, Workflow Automation, MSP, IT Services, Health & Safety, COSHH, NEBOSH, ISO 14001
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