Experience Requirements

Essential

• Significant experience in a quality, governance, assurance, risk or compliance leadership role, preferably within complex public-sector, estates, infrastructure or outsourced service environments.
• Demonstrable experience supporting mobilisation and transition of complex contracts, including readiness planning, control implementation, evidence management and governance oversight.
• Strong understanding of contract governance, specification compliance, assurance frameworks and the practical controls required to manage client-facing delivery commitments.
• Experience developing and operating QMS and document control environments, including governance structures, controlled documentation, audit trails, version control and evidence retention.
• Proven track record of planning and leading internal audits, compliance assessments and assurance reviews, including closure of findings and driving sustainable corrective action.
• Experience managing contract and operational risk frameworks, including risk identification, assessment, mitigation, escalation and reporting.
• Experience producing clear, senior-level reporting on quality, compliance, governance and risk position.
• Strong stakeholder management experience, with confidence working across operational teams, corporate functions, client representatives and supply chain partners.

Desirable

• Experience of leading continuous improvement activity and embedding governance disciplines in fast-moving operational environments.
• Experience within justice, government estate, secure environments, or highly regulated service settings.

Technical Skills/Knowledge

• Strong working knowledge of quality management principles, document control and evidence-based assurance.
• Understanding of ISO 9001 and application of quality management standards within operational service delivery.
• Strong knowledge of risk and issue management methodologies, governance controls and assurance reporting.
• Ability to interpret contractual requirements, specifications, policies, procedures and control documents and convert them into practical delivery frameworks.
• Good understanding of audit methodology, corrective action management and root cause analysis.
• Experience with QMS, DMS and reporting tools, including management of workflows, permissions and controlled document environments.
• Excellent analytical skills, with the ability to identify trends, controlling areas requiring improvement and intervention.
• High standard of written communication, with the ability to prepare governance papers, assurance reports, executive summaries and client-ready documentation.

Behaviours/Personal Qualities

• Builds trusted relationships across client, operational and corporate teams, creating confidence in the contract’s governance and assurance arrangements.
• Drives robust, practical and measurable quality and governance outcomes that improve mobilisation readiness, delivery confidence and contract performance.
• Provides objective, evidence-based oversight and challenge, ensuring transparency, accountability and ethical decision-making.
• Enables teams to understand and fulfil their governance and quality responsibilities through clear guidance, coaching and constructive support.
• Works effectively across KBR, client organisations and supply chain partners to embed consistent governance, risk and assurance disciplines.

Qualifications/Certifications Requirements

Educational/Professional

Essential

• Degree or equivalent experience in one of the following disciplines:
  • Quality Management / Business Management
  • Risk Management / Governance / Compliance
  • Facilities Management / Built Environment
  • Estates or Property-related discipline

OR significant demonstrable experience in a quality, governance, assurance or risk leadership role within complex service delivery environments (public sector preferred)

• Essential One or both of the following core certifications (or demonstrable equivalent experience):

  Quality & Audit

  • ISO 9001 Internal Auditor

  Risk & Governance

  • Foundation-level risk or governance certification (or equivalent experience), e.g.:
    • IRM (International Certificate in Enterprise Risk Management – Level 5)
    • M_o_R (Management of Risk) Foundation

Desirable

• Chartered or membership status with a relevant professional body:
  • IWFM (MIWFM/CIWFM) for FM alignment
  • IRM (Institute of Risk Management)
  • APM (Project/Programme Management)

Advanced Certifications

• Quality & Audit

  • ISO 9001 Lead Auditor (CQI/IRCA certified preferred)

• Risk & Governance

  • IRM Level 5 Certificate / Diploma in Risk Management
  • M_o_R Practitioner (Management of Risk)

Governance / Assurance

• One of:
  • CISA (Certified Information Systems Auditor)
  • CRISC / CISM (risk/security governance)
  • Broader GRC certifications (e.g. CGRC, CGEIT)

Programme / Transformation Delivery

• PRINCE2 Practitioner / MSP Practitioner

Facilities / Estates Context

• IWFM Level 5 or above (or equivalent experience)