Quality Supervisor

Investigations, Corrective actions and RCA’s

• Investigate local non-conformances, micro failures, and customer complaints within set timeframe using RCA to prevent a recurrence.
• Gather the information required to allow a thorough investigation and root cause analysis to be carried out following the identification of food safety, legality and/or quality issues i.e. product contamination, hygiene issue, process control, audit non-conformances and breach of critical control points and operational prerequisite.
• Ensure corrective actions are implemented in collaboration with the Area Production Manager.
• Manage quarantined materials in their area, making decisions or escalating based on cost/risk. Ensure decision & action is taken on timely manner.
• Support and manage the use of the concession log and manages the downgrade material process.
• Informs T2 and maintains clear communication and KPI performance.

Product and Site Surveillance

• Regularly attend taste panel.

• Ensure samples are available and schedules are being followed.

• Ensure schedules i.e. environmental swabbing and testing, calibration, raw material testing (fish, packaging and ingredients) are carried out as per stated frequency. Implement corrective actions, as required.

• Investigate any adverse results in a timely manner.

• Conduct shelf-life assessments as required against the schedule.

• Maintain and implement Factory related risk assessment (i.e. Swab, water, FB, calibrations, etc.).

• Work collaboratively with Compliance coordinator to update Risk assessments and schedules when required.

• To be part of the technical risk assessment process for any new equipment, and ensuring the delivery of any training requirements are captured.

NPD / EPD and Projects

• Presence and support any NPD trials, Pre-Pros, ensuring any technical actions are raised and completed.
• Ensure all quality / food safety check points are validated and recorded.
• Manage the update of the Product Matrix.
• Support delivery of area improvement projects and PIPs.
• Ad-hoc project work as gaps are identified.
• Support Technical Management with continuous improvement projects such as amendments to traceability paperwork, better ways of working, task analysis, etc.

Team and Coverage

• Deputise for the Area Quality Manager when required, including external audits and visits.
• Oversee the day-to-day activities of Quality Assistant within their area, ensuring correct task execution.

CMS Updates and Training

• Support the area Quality Manager on the delivery of training on Factory Technical processes and procedures to Operations and/or other departments as required (i.e. Weekends, out of hours).
• Ensure the correct documents are issued, implemented and completed within the site and kept up to date with any amendments being issued in a timely manner.
• Communicate, deliver training or brief the changes when required.
• To ensure the required technical documentation is in place, accurately populated and easy to retrieve.
• Understand certifications and COP's and ensure the technical requirements are understood across the various business areas and by the Operations team implementing the standards.

Required Knowledge:

• Demonstrate an understanding of food safety in relation to the role.
• Demonstrate awareness of the various compliance requirements of the role.
• Demonstrate understanding of GMP.
• Demonstrate a basic understanding of microbiology as required by the role.
• Demonstrate a basic understanding of HACCP.
• Demonstrate an awareness of the importance of accurate date coding.
• Demonstrate a basic understanding of allergens.
• Demonstrate a basic understanding of appropriate legislation.
• Demonstrate a basic understanding of and work to achieving the department KPI's.
• Demonstrate a basic understanding of all relevant accreditation standards and Customer COPs.
• Demonstrate an understanding of the process for data gathering.
• Demonstrate an understanding of the standard they are auditing.

Functional Skills:

• Good comprehension of the English language and communicate appropriately.
• Good levels of literacy; is able to read and complete documentation as appropriate to area.
• Use ICT programmes which are appropriate to the role e.g. Microsoft Word, Excel, K2, Piranha.
• Good levels of numeracy; the ability to read and understand basic statistical data.
• High levels of literacy; is able to produce and understand complex documentation and reports.
• High level understanding of numeracy; with the ability to analyse and make recommendations on statistical data.

Attitude and behaviours:

• Adopt a flexible approach to the business requirements.
• Demonstrate accuracy and attention to detail.
• Demonstrate the ability to work well in a team.
• Appreciate and respect different approaches to work.
• Attend / read communication updates when prompted.
• Consider others when making decisions.
• Create positive relationships and work effectively with colleagues.
• Focus on and see through to completion the results that are set out to be achieved.
• Demonstrate you are not discouraged by failure or obstacles, but is realistic in the face of practical alternatives.
• Demonstrate you are undeterred by negativity of others.
• Demonstrate you are reliable and trustworthy.
• Treat people as equals and generate a rapport built on trust and honesty.
• Maintain confidentiality in appropriate situation.
• Personally demonstrate the correct safety and hygiene behaviours.
• Not compromise on food safety.
• Adopt an organised approach to work.
• Work unsupervised.