Knowledge and Experience

• Good knowledge of the current Health & Social Care Act and associated regulations.
• Responsible for planning, developing and implementing quality assurance and service improvement approaches such as the National Care Standards and CQC Performance Inspection Model and particularly;
• Experience at self-evaluation and monitoring and evaluation strategies and a high level of communication and interpersonal skills.
• Excellent theoretical and practical understanding of the CQC judgement framework.
• Knowledge of the principles of excellent dementia care.
• Excellent knowledge of the legislation and policies relating to the care of older people.
• Proven practical experience in project management preferably in social care.
• Experience in the development of care policies and procedures.
• Advanced knowledge and experience of planning care services.
• Experience of effective people management including coaching and mentoring of staff.
• Extensive experience and evidence of gathering and analysis data.
• Proven experience of working in a Health or Social Care background preferably management experience within a residential care home.
• Proven experience of working in a responsive, flexible and targeted way.
• Experience of undertaking investigations and drafting reports.
• Experience of detailed implementation of analytical work leading to the preparation of service improvement plans.

Skills and Abilities

• Excellent interpersonal, people and presentation skills.
• Ability to communicate effectively orally and in writing with a range of stakeholders.
• Good leadership skills with the ability to motivate, develop and involve staff at all levels to achieve a culture of continuous improvement.
• Ability to interact effectively with internal and external customers and stakeholders.
• Good planning and organisational skills.
• Ability to work under pressure to meet tight deadlines.
• Specialist skills in working with older people. Able to present complex information in an easily understood, accessible format.
• Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.

Education, Training and Qualifications

• Should have or be working towards a relevant professional qualification such as NVQ 5 in Health and Social Care or a Management qualification.
• Registered General Nurse Qualified (Desirable).

Personal Competencies

• Resilient and robust with a positive outlook, capable of delivering results to tight deadlines and under pressure.
• Innovative with a high degree of personal drive and integrity.
• Ability to interpret relevant information, analyse complex data, review alternative solutions and come to well informed decisions.
• Commitment to achieving excellence and best value in a customer focused environment.
• Competent in the use of IT and Microsoft office including Word, Outlook and Excel.

Special Requirements

• Full driving licence.
• Able to work flexible hours, including evenings and occasional weekends.

Benefits

• Salary from £60,000 per annum.
• Employee of the Month.
• Long term service awards.
• Blue Light Card.
• Professional Development.
• Refer a Friend.