Barnabas Aid
Quality Team Coordinator
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Quality Support Officer
The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.
Key Responsibilities
Salesforce administration and systems support
- Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
- Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
- Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
- Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
- Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows.
Administrative support to the Quality Director and team coordination
- Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
- Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).
- Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.
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Research and special projects (Quality assurance, MEAL and learning)
- Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
- Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
- Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.
- Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.
Pre-Committee Proposal Scrutiny
- Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:
- Proposals are internally consistent;
- Proposed solutions credibly meet the identified needs;
- The response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;
- Beneficiary selection is conducted appropriately and can be justified;
- The proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;
- Relevant harms have been considered and mitigated;
- A proportionate M&E approach is in place;
- Prudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.
- In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.
- Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.
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Post-Committee Follow-up
- Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc).
- Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.
Compliance, confidentiality, and continuous improvement
- Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.
- Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.
Other duties
The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.
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