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Overview of the Role
As the Quality Technician, you will be ensuring that raw materials and finished products received and produced in Cardiff are legal, within specification and of the best quality. Additionally, you will be acting, delivering reports and improving Quality Systems.
Main Responsibilities
Production Site
- Create and maintain graphs for material testing, inform Quality Manager on the observed trends.
- Raise concession, deviation, non-conformance report or quarantine product when product is out of specification, find out what is the root cause and propose solution to prevent re-occurrence.
- Guide production staff including agency workers on product quality, SOP/process changes. Assist on production check board and lead quality section.
- Investigate customer complaints, identify root cause, propose corrective actions and solutions to Quality Manager.
- Report status of Quarantine Area and suggest actions that should be taken to reduce number of pallets.
- Liaise with Engineering if faults are spotted; i.e. broken Perspex panel, additive doser fault, incorrect bag fill.
- Maintain and create internal specifications.
- Provide support to Quality Manager during site audits.
- Generate monthly report summarising all activities and KPIs from your key area flagging concerns and giving suggestions for the improvement.
- Authority to stop the line in the event of spotting that product does not meet quality or packaging standards.
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Finished Goods warehouse
- Raise non-conformance report. Liaise with Yatton team and follow up on supplier correction. Track labour cost for fails and report all outcome to Quality Manager.
- Report status of Quarantine Area and suggest actions that should be taken to reduce number of not necessary stored products.
- Investigate customer complaints, suggest corrective actions and submit complete investigation report to Quality Manager.
- Monitor status of pick locations especially licensed stock aisles to ensure that product is matching pick face location, is undamaged, labelled, with correct destination sheet assigned to the pick face. Address issues and ensure that relevant actions have been taken and complete.
- Liaise with Cardiff stock controller and Yatton team on clearing/disposing of short dated or obsolete stock.
- Generate monthly report summarising all activities and KPIs from your key area flagging concerns and giving suggestions for the improvement.
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Skills, Experience and Qualifications required
Essential
- Experienced as Quality Technician testing products in production manufacturing environment.
- Attention to details.
- Promotes safe working, ability to risk assess activities to consider the safety to themselves and those around them.
- Computer literate able to use Microsoft office.
Desirable
- Highly self-motivated drive for results, tenacious with strong ability to prioritise multiple tasks
- Extremely organised and logical with the ability to develop new procedures.
- Strong communication skills, including a coaching style with the ability to train others.
- Team player and positive influence on team with ability to lead and inspire others.
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Skills
Quality Testing
Root Cause Analysis
Non-Conformance Reporting
SOP Management
Customer Complaint Investigation
KPI Reporting
Microsoft Office
Risk Assessment
Internal Specifications
Site Auditing
Inventory Monitoring
Coaching
Process Improvement
Attention To Detail
Communication Skills
Team Leadership
Location