Wren Kitchens
Quartz Compliance Officer
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About The Role
Main Responsibilities:
- Ensure high quality of plans are delivered by every template surveyor within the business
- Assist templaters with queries they may have regarding the survey
- Audit the templates taken on site and work with the team to correct any errors found to improve the customer experience
- Work towards reducing all errors within the business
- Training of new features in the planner, process and product
- Seen as the expert and go to person within the business for planner and quartz product related queries
- Provide constructive feedback on opportunities identified within the planner, systems and training to improve efficiencies
- Complete daily reports to log the plans checked, training sessions carried out and timesheet for the day
- Attend regular meetings with your peers to offer improvement feedback and share ideas
- Identify and report to the Template Training Managers, any additional training requirements required within their team
- Attend training sessions for new launches/improvements and changes to the planner system to ensure you have an unrivaled knowledge of the planner
- Support the field team by completing templates or surveys where required, either during peak seasons or covering absences
- Manage and update template equipment, ensuring that the teams have the necessary equipment
- Record audits and prepare performance reports
- In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document
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Our basic salary is £29,000 plus you will earn a quarterly bonus of up to £2000 meaning you can earn up to £37,000 annually.
What Wren offer:
- 2 subsidised canteens
- Competitive basic salary, plus a bonus of up to £2000 a quarter
- Free on-site gym
- Excellent training and development
- Fantastic career progression
- Free parking
- High-quality IT equipment and software
About You
Essential skills and Knowledge:
- Excellent communication skills - both written and verbal
- Keen attention to detail
- Technical mindset and process driven
- Strong computer skills
- Organised – able to multi-task
Desired Skills and Knowledge:
- Exceptional skills in using design software LT55 2D-3D planner system
- Excellent communication skills - both written and verbal
- Knowledge of kitchen design/installation and legislation
- Analytical thinking to assist in problem solving
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Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. However, a criminal record will not necessarily disqualify a candidate. Each case will be assessed individually, taking into account the nature of the offence and its relevance to the role applied for.
About The Company
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
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