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Quickco Parts Advisor Apprenticeship
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At Quickco, you’ll be part of a fast-paced and dynamic environment where innovation, collaboration, and fresh thinking are encouraged. As a growing specialist business within Lithia UK and part of a global automotive organisation.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- [Minimum wage rates](opens in new tab)
Training course
- Customer service practitioner (level 2)
Hours
- Mon-Fri 40 hours per week 8:30am-5pm
Start date
- Monday 7 September 2026
Duration
- 2 years
Positions available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Customer Service Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
- Working with customers to meet their requirements and giving advice on additional parts and services
- Matching orders against stock items and sourcing parts, while offering competitive prices
- Working as a team and independently to reach set goals and KPIs
- Delivering fantastic customer service while remaining efficient and focused on your tasks
- Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
- Managing goods in and out
- Working with suppliers, placing orders or returns and processing paperwork accurately
- Working to a high level of customer service at all times and remain courteous and police to customers
Where you'll work
Unit 6
Clarke Industrial Estate, St. Modwen Road, Stretford
Manchester
M32 0ZF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
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Training course
Customer service practitioner (level 2)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard
- Nationally recognised qualifications
- IMI level 2 Certificate in Customer Service for the Automotive Industry
- ATA Accreditation Customer Service Advisor
- Bespoke Hyundai certified training
- Regular in dealer review and assessment visits
- Functional skills if needed
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More training information
The training is all delivered remotely via Microsoft teams and in-house retailer visits.
Essential qualifications
- GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
About this employer
A specialist division of Lithia UK trading in parts, consumables, and workwear. Quickco also stock a huge range of all-makes, own-brand, aftermarket brakes, filters, batteries, and wiper blades, as well as a range of solvents and additives in our QSP range. These Quality Sourced Parts are supplied by some of the highest quality manufacturers in the industry, and offer exceptional parts at an extremely competitive price. Covering the top 80% of the Vehicle Parc, our off-the-shelf availability means that Quickco are a one-stop-shop for all of your business needs. [https://www.quickco.co.uk/dealers/manchester/](opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay [opens in new tab]. On completion of the apprenticeship, the average salary of a parts and service advisor is anywhere between 22k-28k.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
Ashleigh Oates
ashleigh.oates@nottinghamcollege.ac.uk
The reference code for this apprenticeship is VAC2000047726.
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