CREED LIMITED
QuickSTAT - Air Logistics Healthcare Operational Care Specialist
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Role Overview
In this role, you'll be responsible for overseeing and coordinating all QuickSTAT operational activities, making sure everything runs smoothly and in line with company policies. You'll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position has the following shift pattern - Wednesday, Thursday and Friday 08:00 - 19:00 and Saturday 07:00 - 18:00h.
How You Create Impact
- Work as part of the daily operations of the LHR Control Tower team.
- Managing daily email volumes in the Control Group inbox.
- Develop and implement customer-focused operational policies and procedures.
- Assist with complex and escalated Operational issues in accordance with the Operations Manager/Supervisor.
- Monitor accuracy of reporting and database information.
- Coordinate customer service projects and initiatives.
- To ensure Network/Vendor partner compliance to all agreed company policies, procedures, and pricing structures.
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What We Would Like You to Bring
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- Experience in Customer Service.
- Knowledge of freight forwarding is a plus.
- Excellent understanding of World Geography and awareness of different time zones.
- Excellent time management and problem-solving skills.
- Good communication skills and analytical ability.
- Ability to take initiative.
What's in It for You
- As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
- You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
- 26 days holidays plus bank holidays.
- 2 volunteering days per year.
- 3 x Life Assurance Option if you join the KN Route2 pension scheme.
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
- Enhanced Maternity/Paternity Leave.
- Childcare Vouchers.
- Cycle to work scheme.
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more).
- Refer a friend scheme.
- As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise, and value service leavers bring to our organization.
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