Kuehne+Nagel
QuickSTAT Customer Relationship Manager
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It's more than a job
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
In this role, you will manage and monitor Key Account Customers and ensure compliance with all agreed company policies. You will also ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation while working collaboratively with Operations and Sales.
How you create impact
- Effective communication with all staff and cooperation within the senior management team.
- Maintaining all QuickSTAT Client functionality ensuring compliance with agreed procedures.
- Maintain professional manner towards all staff, seeking at all time to implement and maintain company policy.
- Seek to resolve inter-departmental questions and issues as they arise and without conflict.
- Adhere to all company policies, at all times.
- To undertake any other reasonable duties/responsibilities at the request of the Department Manager or other Senior Management.
- Monitor existing Quality Control procedures for compliance and effectiveness.
- Report ineffective procedures to the respective Department Manager.
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What we would like you to bring
- Proven experience in biopharma or specialist courier operations with strong customer service exposure
- Comprehensive knowledge of courier and freight operations, including import/export, warehousing, and transport
- Strong understanding of temperature-controlled packaging solutions for pharmaceutical logistics
- Knowledge of country-specific regulations governing pharmaceutical importation and exportation
- Solid grasp of global geography, time zones, and transit milestones
- Proven problem-solving, negotiation, and decision-making skills, with the ability to perform under pressure
- Demonstrated leadership, planning, and team-motivation abilities, with strong communication skills
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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