Colorado State University Environmental Learning Center
R2026106216 Box Office Assitant (Open)
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R2026106216 Box Office Assistant (Open)
Colorado State University
Position Summary
The Box Office Assistant is responsible for providing exceptional customer service to fans and guests by assisting with ticket sales, answering inbound phone calls, and resolving ticket-related inquiries. This position serves as a primary point of contact for customers, ensuring a positive experience through accurate information, efficient service, and effective problem-solving. The Box Office Assistant also supports game-day ticket operations, including walk-up sales and will-call services.
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Athletics-Ticket Office
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Anticipated Start Date
August 16, 2026
Anticipated Weekly Hours
10-20
Essential Duties
- Answer inbound phone calls and respond to customer inquiries regarding ticket sales, seating options, pricing, promotions, event information, and account services.
- Provide outstanding customer service by resolving ticketing issues, processing exchanges when applicable, and assisting customers with account-related concerns.
- Process ticket sales accurately using the ticketing system while handling cash and credit card transactions in accordance with established procedures.
- Maintain comprehensive knowledge of athletic events, ticket products, seating maps, policies, and promotional offers to assist customers effectively.
- Support game-day operations by processing walk-up ticket sales, distributing will-call tickets, and assisting fans with ticket-related needs.
- Ensure all customer interactions are handled professionally, courteously, and efficiently while maintaining confidentiality of customer information.
- Assist with opening and closing procedures, balancing transactions, and maintaining an organized work area.
- Perform other duties as assigned.
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