James Paget University Hospitals NHS Foundation Trust
Radiology Administration Assistant
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About the Role
We are looking to appoint a self-motivated individual with great interpersonal skills and a commitment to customer service to work as an Administrative Assistant within the CT/MR Radiology Department at the James Paget University Hospitals NHS Foundation Trust.
The postholder will be required to have good typing and organisational skills and a willingness to learn. All applicants should possess high levels of communication skills and understand professional behaviour and patient care. Good IT skills and an experience working within an admin role are essential; previous experience of work within healthcare and with similar IT systems is advantageous, but not essential.
The role is interesting and varied and candidates require strong communication skills with the ability to interact professionally with patients, relatives and other staff groups, both by telephone and in person. We're looking for someone who is able to work under pressure, as well as provide a friendly and compassionate service to patients.
Role
No two days are the same! The small, but friendly team, cover a large variety of roles, including, but not limited to:
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- Reception duties
- Accepting and processing new referrals
- Monitoring our Did Not Attend appointments
- Calling patients to remind them of upcoming appointments
- Monitoring stationery levels
This post is offered as a full time, fixed term contract, at 37.5 hours per week, flexible working between the hours of 08:00 –17:00 Monday to Friday.
About the Trust
The Trust provides healthcare services to around 250,000 people across East Norfolk and North-East Suffolk and employs over 4,000 staff in clinical, administrative, and support roles. Its vision is to deliver compassionate, safe, and innovative patient care through a skilled and motivated workforce.
James Paget is not only a hospital but also a major employer, teaching institution, and important part of the local community. Since opening in 1982 and becoming a Foundation Trust in 2006, it has continued to develop services to meet changing healthcare needs.
Patient-centred care is at the heart of the organisation. Staff are encouraged to demonstrate compassion, respect, professionalism, and teamwork in everything they do. Employees work together to ensure patients receive the highest standards of care and support, creating a positive impact on individuals, families, and the wider community.
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It offers a wide range of career opportunities and places strong emphasis on learning, professional development, and continuous improvement. Staff benefit from training programmes, leadership opportunities, and collaborative working. Innovation, equality, diversity, inclusion, and staff wellbeing are also key priorities, helping to create a supportive and inclusive workplace culture.
JPUH offers a supportive workplace where staff can develop their careers, collaborate within dedicated teams, and make a positive difference to patients and the local community.
Contact Information
For further details / informal visits contact:
- Name: Keri Harris
- Job title: CT/MR Radiology Business Support Manager
- Email address: keri.harris@jpaget.nhs.uk
- Telephone number: 01493 453260
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