Radiology Clerical Officer

Vacancies for Clerical Officers at Community Diagnostic Centre and Ealing Hospital Acute Site

We have vacancies for Clerical Officers to join the team at the newly developed Community Diagnostic Centre (CDC) and at the Ealing Hospital Acute Site.

Role Overview

The post holder will provide a comprehensive and efficient reception and examinations booking service to patients attending the Imaging Department.

• Take the lead role for a particular modality, ensuring bookings do not breach the national waiting time standards.
• Manage an efficient process of initial patient assessment for all Imaging request forms.

Key Responsibilities

• Work independently and manage and prioritize their workload.
• Liaise closely with the wider administration team in the Department.
• Act as the first point of contact for all patients as they arrive for their examinations in the Imaging department.
• Attend to members of the general public seeking information and support regarding Imaging services.
• Act as the first point of contact for other medical staff, planned visitors, and delegates who have appointments/meetings within the department.
• Undertake ID badges and security checks on first arrival.
• Deal with all telephone queries entering the department from Patients, General Practitioners, Consultants, and other Hospitals, as well as general Departmental matters. This includes changes to appointments, addressing any conflicting appointment information, and requests for images on CD, and fielding calls to radiologists and other members of staff.
• Ensure that all telephone calls into the Call Centre are answered within the agreed time and in line with the Trust telephone standard.