London Borough of Camden
Rapid Response Planner
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Salary: £40,208 - £45,193
Grade: Level 3 Zone 1
Location: Holmes Road, NW5 3AP
Contract Type: 12 Months (Fixed Term)
Hours: Full Time (36 hours)
Closing Date: Friday 16th October 2026 at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
How You’ll Be Involved
As a Rapid Response Planner, you will manage the end-to-end scheduling of repair works across a designated geographical or service area, ensuring that work orders are allocated to the right operative, with the correct priority, trade, and sequence of works. You will work closely with supervisors, operatives, contractors, and other operational teams to maximise productivity, minimise delays, and ensure excellent outcomes for residents.
A significant aspect of this role is supporting Camden's compliance with Awaab's Law, ensuring that damp, mould, and other health-related repair cases are prioritised appropriately, monitored proactively, and progressed within required timescales. The successful candidate will play a vital role in protecting residents and ensuring regulatory and statutory obligations are met.
This position forms part of Camden's Core Team (One Truth) approach, working collaboratively across services to ensure a consistent, resident-focused repairs service. By maintaining accurate repair records, effective communication, and robust scheduling processes, you will contribute to one joined-up view of repair activity and performance across the service. At all times, there will be a strong focus on delivering an excellent customer experience, right-first-time repairs, and continuous service improvement.
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting www.camdenjobs.co.uk/our-stories.
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You are an organised and proactive planner who thrives in a fast-paced operational environment. With experience in repairs, maintenance, housing, scheduling, or workforce planning, you understand the importance of balancing customer needs, business priorities, and available resources to deliver an efficient and responsive service.
You have a talent for coordinating complex workloads, adapting quickly to changing demands, and finding practical solutions to operational challenges. Working collaboratively with supervisors, operatives, contractors, and colleagues across the service, you build positive working relationships and contribute to a culture of teamwork and continuous improvement. You are comfortable managing competing priorities and using systems and data to make informed decisions, monitor performance, and ensure work is completed within agreed timescales. You take pride in maintaining accurate records and ensuring residents receive clear communication and excellent service throughout their repairs journey.
Most importantly, you are committed to delivering positive outcomes for residents. You understand the impact that repairs can have on people's lives and are motivated by providing a reliable, customer-focused service. An understanding of responsive repairs, damp and mould, disrepair, and housing-related service standards would be beneficial, along with a willingness to learn and develop within a high-performing operational team.
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
To view the Job Profile, please click here or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11955899/file/document?inline
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What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work-life balance is extremely important so we also offer family leave, loan schemes, and access to our incredible staff networks. We also have an incredible pensions scheme.
Visit www.camdenjobs.co.uk/staff-benefits for more details.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments, and flexibility people need to succeed. Click here for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview, or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse, or long-term health conditions.
Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application – in keeping with Camden’s commitment to inclusion, the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
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