Workspace Group
Rates Operations Manager
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Rates Operations Manager
As the Rates Operations Manager, you will take ownership of Workspace's end-to-end business rates function, ensuring the accurate and efficient management of rates liabilities across our property portfolio. You'll oversee the process from occupancy events through to payment, customer allocation, reconciliation, and reporting, while maintaining strong controls and ensuring compliance with local authority and VOA requirements.
You will act as the key point of contact for business rates matters, working closely with internal stakeholders across Finance, Leasing, Credit Control, and Technology, as well as local authorities and the Valuation Office Agency. You'll provide expert guidance on liability, valuation, reliefs, and complex rating issues, ensuring accurate records and timely resolution of queries and escalations.
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Alongside the operational management of the function, you will drive continuous improvement by enhancing processes, controls, reporting, and systems. You'll oversee budgets, forecasts, and performance reporting, manage team capacity and workload, and lead initiatives that improve efficiency, transparency, and service delivery across the business rates operation.
What We're Looking For
Essential Skills & Experience
- Previous business rates administration, council billing, or rating operations.
- Strong knowledge of rateable values, liability periods, reliefs, refunds, credits, and local authority processes.
- Experience managing budgets, forecasts, reporting, payment activity, and financial reconciliations.
- Confident interpreting business rates demands, recovery notices, valuation information, and council correspondence.
- Advanced Excel skills, including reconciliations, variance analysis, and management of large datasets.
- Experience using systems such as Riverlake, CRM platforms, Power BI, SharePoint, and document management tools.
- Experience liaising directly with local authorities and the Valuation Office Agency.
- Excellent attention to detail with strong numerical and analytical skills.
- Strong written and verbal communication skills with the ability to explain complex information clearly.
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This role requires you to be in the office 4 days a week.
You must be authorized to work in the UK to be considered for this position.
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