West Northamptonshire Council
Reablement Scheduler (FTC)
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The Reablement Service
The Reablement Service supports adults across West Northamptonshire to maintain their independence and continue living safely in their own homes. Behind every successful visit is a dedicated Scheduling Team, working closely with frontline staff and managers to ensure services are delivered efficiently and effectively.
Our Schedulers play a crucial role in coordinating staffing resources, managing daily schedules and responding to changing service demands. Their work helps ensure residents receive the right support at the right time, making a real difference to people's lives every day.
This is a busy, fast-paced environment where no two days are the same. If you enjoy organizing people, solving problems and adapting to changing priorities, you'll thrive as part of our team.
Our Benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council
What will you be doing?
We are looking for a highly organized and proactive Scheduler to join our Reablement Service on a fixed-term contract until 15 November 2027.
In this role, you will be responsible for coordinating staff rotas, allocating visits, responding to service changes and ensuring resources are utilized effectively. You'll liaise regularly with frontline colleagues, managers and partner services, providing an efficient and responsive scheduling function that supports the smooth delivery of services across the community. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, balancing competing priorities and making a real contribution to the delivery of frontline services.
This role requires someone who can balance competing priorities, maintain accurate records and communicate confidently with a wide range of people. You'll be using a variety of systems to update schedules, monitor staffing availability and support the day-to-day operation of a busy service.
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Working 33.5 hours per week (including bank holidays), this fully office-based role at Ecton Brook, NN3, is an integral part of our operational team. The position operates on a 4-week rolling rota, including alternate weekend working, with shifts worked between 7:00am and 5:30pm (staggered start times, from 7:00am to 9:00am).
About You
A highly organized, resilient and proactive individual with the ability to effectively prioritize competing demands, who thrives in a busy, fast-paced environment and takes pride in delivering excellent customer service. Experience in administration, scheduling, coordination or customer service would be beneficial, along with the ability to manage multiple tasks while maintaining a high level of accuracy and attention to detail.
Adaptable and calm under pressure, with the ability to respond positively to changing priorities and identify practical solutions to operational challenges.
Previous experience of workforce scheduling, rota management or working within Adult Social Care, Health Services or Local Government would be advantageous. Knowledge of Reablement services, scheduling software, GDPR and information governance would also be beneficial, as would an NVQ Level 2 qualification in Business Administration, Customer Service or a related subject.
Full training and induction will be provided.
This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
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Please note: Sponsorship is not available for this position. Applicants must have the right to work in the UK for the full duration of the fixed-term contract, ending on 15 November 2027, without requiring sponsorship.
About Us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.
West Northants Council, where careers thrive.
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