_nology
Ready for Your Next Step in Service Delivery? Join Us as a Junior Service Manager
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Location: Newcastle (3 days per week in the office)
Relocation Support Available
Security Clearance: Must be SC Eligible
Ready to Take the Next Step in Your Service Management Career?
We're looking for a Junior Service Manager with approximately 18 months to 2 years of experience within Service Delivery, Service Management, Operations, PMO, Technical Support, Customer Success, or a similar environment.
This is an exciting opportunity for someone who already has experience supporting services, stakeholders, and operational processes and is looking to accelerate their career within Service Management.
Working within a Shared Services environment, you'll support the delivery and continuous improvement of IT and business services, helping to ensure service levels are met and customers receive an excellent experience.
What You'll Be Doing
- Supporting the delivery of IT and business services to agreed service levels
- Monitoring and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Assisting with the coordination of incident, problem, and change management activities
- Supporting service review and governance meetings
- Producing service reports and performance updates for stakeholders
- Communicating effectively with delivery teams and internal stakeholders
- Escalating issues and risks where appropriate
- Identifying opportunities for service improvements
- Supporting service transition and operational change activities
- Building positive working relationships with stakeholders and delivery teams
- Contributing to continuous improvement initiatives that enhance customer experience and service performance
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Ideal Backgrounds
- Service Delivery
- Service Management
- PMO
- Technical Support
- IT Operations
- Managed Services
- Customer Success
- Project Coordination
- Operations Support
- Business Operations
Essential Skills & Attributes
- Strong communication and interpersonal skills
- Excellent organisation and attention to detail
- Customer-facing or customer service experience
- Ability to manage multiple tasks and priorities
- Proactive approach to problem solving
- Strong willingness to learn and develop
- Comfortable working with a range of stakeholders
- Ability to work independently and as part of a team
- Understanding of Service Management or Service Delivery concepts
- Experience producing reports or analysing performance data
- Experience supporting operational or business processes
- Awareness of ITIL principles
- Experience working with SLAs and KPIs
- Exposure to incident, problem, or change management activities
- Experience supporting technology, operational, or managed services environments
- Experience working within a structured service delivery function
What You'll Gain
- Exposure to large-scale technology and business services
- Career progression within Service Management and Service Delivery
- Ongoing professional development and training opportunities
- Mentoring from experienced Service Management professionals
- Opportunities to develop expertise in operational excellence and stakeholder management
Eligibility Requirements
To be considered, you must:
- Be SC Eligible
- Have a minimum of five years' UK residency
- Have no absences of more than 30 consecutive days outside of the UK during that five-year period
- Be based in Newcastle or within a one-hour commute, or be willing to relocate (relocation budget provided)
- Be willing to work in the office minimum three days per week
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What We Offer
- Salary up to £35,000 depending on experience
- Pathway to a potential permanent role with our client after 18 months
- A supportive environment focused on your development
- Exposure to real projects and programmes
- Relocation support with budget provided
This role provides a structured pathway into Service Management, offering exposure to service governance, stakeholder management, operational delivery, and continuous improvement activities. Successful candidates will gain valuable experience working within a large-scale client environment and will be supported in developing the skills required to progress into more senior Service Management positions.
Why Join Us?
- Dedicated support: Ongoing mentoring and guidance from experienced professionals
- Upskilling opportunities: Training and development to further strengthen your BA skillset
- Career growth: Work on impactful projects and progress into more senior roles
- Collaborative culture: A team environment that values knowledge sharing and continuous improvement
- Competitive salary and benefits package
Apply Today!
If you’re ready to take the next step in your career and grow with the support of nology and a dedicated team, submit your application now. We look forward to hearing from you!
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