1st Avenue
Real Estate Administrator
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LETTINGS ADMINISTRATOR
What we need from you.
If you want to fit in around here, you'll be the kind of person that wants to do well for themselves and their team mates. We rise by lifting others. You'll be happy to learn new skills and take pride in the work you do. There's a lot of moving parts to this job, so you'll need to organise when it comes to paperwork and meeting deadlines.
Skills you will have:
- Achieving targets and deadlines whilst remaining calm under pressure
- Strong organisational skills
- Sustained commitment to the Lettings division & its clients
- Quality and effectiveness of personal contribution
- A strong commitment to service standards
- Resolving issues - proportion and timeframe
- Responsive to change and new technology
- Well developed interpersonal skills
- Capable of working to strict a strict timetable, targets and goals
Who we are
The role sits within the Sales and Lettings department. Our job is to serve our landlords to the best of our ability and we need to be more useful and capable, we need to be hands on, we need to be handy.
1st avenue was founded on the principal that we needed to be different and bring innovation to what we do, it is not good enough to be the same, we need to set the bar amongst our competitors, we must be better than them and provide value for money to our clients and customers at the same time.
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The role itself
The job is primarily based in our North Greenwich office for 5 days a week with 2 days a week off. The role does include working Saturdays.
- No lettings or sales experience required
- A track record of delivering good customer service, meeting and exceeding targets
- A willingness to acquire recognised industry qualifications
- IT literate and able to use e-mail, word, AI and Excel (use of Monday and Slack are useful)
- Driver's Licence (full and clean) of more than 1 year
Objectives
To support the company in pursuit of meeting and exceeding targets by professionally managing tasks and responsibilities associated with the day to day running of the company. This would include tasks such as managing the tenants and landlords, arranging remedial work prior to a move in, move ins and home demos, arranging keys and fobs, supporting Sales & Lettings where asked, arranging 3rd party services such as Inventories, managing compliance, dealing with local authorities, and liaising with Property management. You will help create a welcoming atmosphere for everyone you speak to. Working within the PM team is a fantastic opportunity to become an integral and valued member of a fun and talented team where you can grow and progress if you wish.
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Responsibilities:
- Accountable quality of customer care
- Treating customers fairly in accordance with the 1st avenue service standards and principles
- Carry out a wide range of administrative duties
- Meeting targets and deadlines set by your line manager and report issues accordingly
- Liaise with tenants and landlords to ensure a smooth end to end process
- Work quickly and pro-actively to ensure admin is completed on time
- To work in accordance with all legal obligations without exception
- Support the Sales & Lettings team by answering the phone and taking messages where appropriate.
Knowledge & Training:
1st avenue has a strong and immersive on-line training program to support you. Beyond probation we will pay for industry accredited courses, exams and awards.
Benefits
- Company pension
- Employee discount
- 20 days paid holiday (rising by 1 day a year for each year of service to a maximum of 5 extra days)
- Mileage claim for attending work related jobs using your own car
- Bank holidays off
Schedule
- Monday to Friday 08:45 - 18:00 (with an agreed day off in the week)
- Saturday 08:45 - 17:00
Work Location
In person at branch, there is no WFH provision
Pay
£25,420.00-£29,560.00 per year
Benefits
- Company pension
- Employee discount
- Sick pay
Work Location
In person
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