JPMorgan Chase & Co.
Real-Time Payments Operations Associate
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Join one of the world's leading payment franchises and play a key role in supporting the continued growth of Real-Time Payments (RTP) and emerging digital payment solutions.
As an Associate within Payments Operations, you will be responsible for overseeing critical reconciliation, settlement, and control processes across multiple RTP schemes. You will help ensure the accuracy and integrity of payment activity through effective transaction monitoring, exception management, and financial reconciliation, while supporting the development of scalable operational processes and controls. You will help deliver operational excellence, strengthen risk management, and support the ongoing evolution of real-time payment capabilities. Working closely with Product, Technology, Finance, Risk, Compliance, and Operations teams, you will play a key role in safeguarding the integrity of payment processing, driving process improvements, and supporting business growth in a fast-paced and evolving payments environment.
Job Responsibilities
- Provide operational oversight of Real-Time Payments (RTP) reconciliation and settlement processes across multiple payment rails.
- Perform and oversee end-to-end transaction monitoring, post-settlement reconciliations, and exception management activities to ensure the completeness and accuracy of payment processing.
- Investigate and resolve reconciliation breaks, unmatched transactions, settlement discrepancies, and accounting exceptions, partnering with stakeholders to achieve timely resolution.
- Monitor daily cash, settlement, and accounting positions, ensuring exceptions are identified, escalated, and resolved in accordance with established procedures.
- Support the execution and enhancement of the RTP risk and control framework, ensuring reconciliation processes operate within established standards and control requirements.
- Analyse transaction, settlement, and accounting data to identify trends, root causes, and opportunities to improve reconciliation effectiveness.
- Monitor operational performance, control effectiveness, and key risk indicators, escalating material risks and issues where appropriate.
- Develop and maintain reconciliation reporting, management information, KPIs, and operational metrics to support business performance and decision-making.
- Partner with Product, Technology, Finance, Compliance, Control, and Operations teams to support new payment products, system enhancements, and strategic initiatives impacting settlement and reconciliation activities.
- Support month-end, quarter-end, and year-end control activities, ensuring reconciliations are completed accurately and remain audit-ready.
- Contribute to audit reviews, risk assessments, control testing, and remediation activities relating to RTP operations and financial controls.
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Required Qualifications, Capabilities, and Skills
- Experience within Payments, Treasury Services, Cash Management, Reconciliations, Finance Operations, or a similar financial services environment.
- Strong understanding of payment operations, settlement lifecycle processes, and reconciliation methodologies.
- Excellent analytical and problem-solving skills, with the ability to investigate complex operational and financial exceptions.
- Advanced Excel and data analysis skills, with experience working with large volumes of transactional and financial data.
- Understanding of operational risk, governance, controls, and regulatory requirements within a financial services environment.
- Exceptional attention to detail and commitment to accuracy within a high-volume, time-sensitive environment.
- Strong written and verbal communication skills, with the ability to clearly communicate findings, risks, and recommendations to stakeholders and senior management.
- Proven stakeholder management skills and the ability to work effectively across Product, Technology, Finance, Risk, and Operations teams.
- Demonstrated ability to manage competing priorities, meet deadlines, and deliver results in a fast-paced environment.
- A proactive mindset with a focus on continuous improvement, operational excellence, and control effectiveness.
Preferred Qualifications, Capabilities, and Skills
- Knowledge of Real-Time Payments, Faster Payments, ACH, FedNow, SEPA Instant, or other domestic and international payment schemes.
- Experience performing cash, settlement, suspense account, or general ledger reconciliations within a payments environment.
- Understanding of accounting principles and the end-to-end financial lifecycle of payment transactions.
- Experience investigating and resolving payment exceptions, settlement discrepancies, and reconciliation breaks.
- Exposure to audit, control testing, regulatory reviews, or operational risk management activities.
- Familiarity with reconciliation and reporting tools, including Alteryx, SQL, Tableau, or similar analytics platforms.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.
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