Rebates Collections Co-Ordinator

MKM Overview

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 143 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

Role Overview: Supplier Rebate Collections Coordinator

The Supplier Rebate Collections Coordinator will take ownership of ensuring outstanding rebate income is accurately reconciled, actively chased, and collected in line with the terms of the supplier agreement. Working closely with suppliers, branches, and the wider Central Support function, this role will focus on reducing overdue balances, resolving payment and credit note queries, and maintaining clear visibility of debt risks, actions, and expected recovery dates. The successful candidate will be confident working with high volumes of data and be comfortable managing supplier conversations by phone and email.

Main Duties and Responsibilities

• Take ownership of supplier rebate debt, actively chasing overdue balances and driving timely recovery through supplier payment, credit note, or purchase ledger deduction.
• Manage and maintain an accurate aged debtor listing across multiple rebate types, ensuring balances are current, clearly reconciled, and supported by action notes and expected payment dates.
• Identify, investigate, and resolve payment differences and disputed balances in a timely manner.
• Prepare updates for, and lead, the weekly debtors review call with the Head of Rebates and Rebates Managers, highlighting overdue balances, disputed items, actions, risks, and progress.
• Proactively manage supplier, branch, and internal queries by telephone and email, including through the shared mailbox.
• Post and allocate supplier credits and payments within the rebates workplace and cashbook, ensuring records are correctly reflected in the deal track system.
• Raise invoices where required for supplier rebate debt, promotional activity, and other agreed rebate related charges.
• Build and maintain strong working relationships with suppliers, branches, Finance, Purchase Ledger, Central Support, and the wider Rebate team.
• Support month-end reporting, aged debt reviews, supplier statement reconciliations, debtor reporting, and the annual audit process.
• Track and report progress against overdue balances, disputed items, and risks, escalating where collection is delayed or further support is required.
• Contribute to continuous improvement by helping to strengthen rebate collection processes, ledger accuracy, reporting quality, and query resolution.
• Telephone communication is an essential part of this role, including making outbound calls, asking clear questions, challenging discrepancies appropriately, agreeing next steps, and following through to resolution.