• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

• Level 3 Business Administrator Standard Apprenticeship
• Level 2 Functional Skills maths and English if equivalents are not already achieved

You will also develop the skills, knowledge and behaviours required to work within an office environment

This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills

You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions

All evidence will be logged to your electronic portfolio

Essential qualifications

• GCSE in:
  • English (grade 4)
  • Maths (grade 4)

Desirable qualifications

• GCSE in:
  • IT (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Staff in this environment must be able to respond quickly and appropriately, remaining professional at all times. The post involves constant public contact, so customer care and communication skills are essential. Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations is an important aspect of this role. Every employee must sign a confidentiality agreement and any breach of this could lead to disciplinary action. The following additional training is mandatory when the Apprentice starts (most is online and will be organised by the Practice): Confidentiality/Information Governance, Health and Safety Fire Safety Manual, Handling Safeguarding Children, Infection prevention. Please note: Candidates registered with this practice would be expected to change doctors if offered the post. This vacancy could close sooner if the right candidate applies.

Welcome to Northgate Surgery.

With patient needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to follow links to other relevant medical organisations. The phone lines open at 08.00 until 18:00 (except when closed for training) Monday to Friday, after which calls are diverted automatically to the Local NHS Out-of-Hours service. The surgery is also closed on Wednesday afternoons once a month from 12:00 for staff training. Please see the notice displayed on the main door and in the reception area.

http://www.northgatesurgery.org (opens in new tab)

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Prospects for progression to a permanent position for the right candidate upon completion

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED
Mandy Hodson
mandy@cmsvoc.co.uk
01924 614523

The reference code for this apprenticeship is VAC2000052636.