Gloucestershire Health and Care NHS Foundation Trust
Reception Administrator
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Job Opportunity: Part-Time Reception Administrators
We have an exciting opportunity for two part-time Reception Administrators to join our reception team within our Gloucester Hub at Pullman Place. There are two permanent positions available. Both positions are part-time, 24 hours per week. (8.30am to 5pm). The working pattern is either Monday, Tuesday & Wednesday, or Monday, Thursday & Friday.
About the Gloucester Hub
The Gloucester Hub accommodates approximately 270 staff, with 19 assessment rooms, 3 clinics, 6 large meeting rooms and over 18 teams working together.
Role Requirements
It is essential that the successful candidates have a confident, calm and empathetic approach and are able to communicate effectively as part of a team. These roles are within a busy, dynamic and changing environment and a flexible and positive approach is essential.
Key Responsibilities
- Working collaboratively alongside Reception colleagues to ensure that all service-users are welcomed in a professional manner.
- Managing the calls and visitor activity coming into the building, and providing a comprehensive, confidential, reception and administrative service.
- Welcoming clients, relatives, and visitors in a friendly and courteous manner, assisting them with their enquiries.
- Dealing competently and discreetly with queries either face to face or via the telephone using appropriate protocols.
- Recording messages as appropriate and passing these on to the correct department.
- Dealing with all incoming and outgoing mail.
- Being competent at booking rooms using the computerized room booking system.
- Being competent in the use of the photocopier, scanning in order to upload documents onto RiO (patient computerized filing system).
- Photocopying and maintaining adequate supplies of forms and paperwork.
- Processing new files and maintaining clients notes and records as appropriate using current RiO System and the Case Note Tracker System.
- Updating building telephone lists as and when required.
- Carrying out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
- Keeping the reception / waiting areas tidy and ensuring notice boards are up to date.
- Providing cover for other administrative staff in their absence or as required by the Locality Support Services Manager.
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Qualification, Training & Experience Requirements
The qualification, training & experience requirements for the role are outlined in the Job Description/Person Specification.
About Us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual Staff Surveys
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
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- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Contact Information
For further details / informal visits contact:
- Name: Sarah Smith
- Job Title: Admin, Systems and Support Services Manager
- Email Address: sarah.smith3@ghc.nhs.net
- Telephone Number: 07813 438428
Note: My email address will change to: Sarah.smith3100@nhs.net from 7th Sept.
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