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Would you like a career within a General Practice supporting a team to provide outstanding support to patients, doctors, and nurses? Yes? Then this is your chance to start a great career! Beacon Medical are looking to recruit a confident and dynamic individual who is calm under pressure and can maintain a high level of customer service.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a varied and interesting role covering all aspects of Medical Reception and Administration duties using SystmOne, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.
Duties to include:
- Making appointments and dealing with queries
- Prescription requests
- Handling incoming and outgoing post
- Greeting and directing patients and visitors
- Responding to the needs of both Doctors and Nurses during surgery
- Health and Safety awareness (including handling samples)
- Fire Warden duties
- Inputting and extracting information from the practice computer system
- Preparing the consulting rooms prior to surgery and tidying the rooms after surgery
- Open and close up the building as required
- Scanning letters in patients' records
- Summarising full patient records on receipt from the health authority
- Completing and sending referral letters and proformas
- Actioning SystmOne tasks on a daily basis
- Handling Medical/Insurance Reports, ensuring all details completed, photocopy records, and post
- Registering new patients and managing patient deductions and sending of notes via the courier
Where you'll work
BEACON MEDICAL
ST HUGH'S AVENUE
CLEETHORPES
N E LINCOLNSHIRE
DN35 8EB
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
AVANT PARTNERSHIP LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
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- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
As part of the recruitment process, the successful applicant will be invited to complete a work trial prior to the start of the apprenticeship.
As part of the apprenticeship, you will learn the knowledge, skills, and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing, and online learning, to support your learning and development and compile a portfolio of evidence.
The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths, you will be required to complete Functional Skills Level 2 in English and maths.
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Off-the-job training:
Apprenticeships are about upskilling and reaching occupational competency takes time. Many employers and apprentices have praised the positive effect off-the-job training have on their productivity and apprentices feel valued by the significant investment in their training.
All off-the-job training must be relevant to the Apprenticeship Standard being undertaken. Your off-the-job training will be agreed upon with your employer and Avant before you commence your programme.
End-Point Assessment (EPA):
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.
This includes:
- Apprentice Showcase
- Practical Observation
- Professional discussion
- Project Presentation
Desirable qualifications
- GCSE in: Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Beacon Medical
Beacon Medical is one of the leading GP practices in Cleethorpes offering services such as Phlebotomy, COPD clinic with spirometry, Asthma Clinic, Minor surgery provided in-house, learning disability health check amongst many others. Along with being a forward-thinking practice who seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high-quality service, they are also proud to be a Training practice and regularly have a range of students and training doctors with them.
Your earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Future prospects with the company and NHS
Progression to Level 3 Customer Service Specialist or Level 3 Team Leader Supervisor
Contact information
The contact for this apprenticeship is:
AVANT PARTNERSHIP LIMITED
Simon Hewson
apprenticeships@avant.ac.uk
01472 426624
The reference code for this apprenticeship is VAC2000053352.
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