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Reception and Business Support Apprentice
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A new and challenging role for a confident person who can keep calm under pressure and to become part of a well-established medical reception and business support team. This position will include face-to-face contact with patients and assisting with telephone enquiries and administrative duties.
Responsibilities will vary but will include:
- Supporting a busy reception/administration team in dealing with patients both face to face and over the phone
- Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary
- Liaising with GPs and other NHS partners
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Administration tasks to include:
- Scanning of documents
- Photocopying notes and reports
- Filing patients' notes and marrying together new patient notes
- General administration tasks as necessary
- Other duties will involve computer-based tasks
Accurate record keeping is vital within the surgery so a good attention to detail ensuring all paperwork is completed to a high standard will be expected as will an understanding of tact and respect for all patients who visit the surgery.
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