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Reception and Business Support Apprentice

PLYMOUTH
£13.7k/yr
Posted about 2 months ago

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Reception and Business Support Apprentice

A new and challenging role for a confident person who can keep calm under pressure and to become part of a well-established medical reception and business support team.

This position will include face to face contact with patients and assisting with telephone enquiries and administrative duties.

Responsibilities

  • Supporting a busy reception/administration team in dealing with patients both face to face and over the phone
  • Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary
  • Liaising with GPs and other NHS partners
  • Scanning of documents
  • Photcopying notes and reports
  • Filing patients notes and marrying together new patient notes
  • General administration tasks as necessary
  • Computer-based tasks

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Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will an understanding of tact and respect for all patients who visit the surgery.

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Skills

Customer service skills
Communication skills
IT skills
Attention to detail
Administrative skills
Analytical skills
Team working
Patience