Allia
Reception and Centre Coordinator
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Reception & Centre Co-Ordinator
The Reception & Centre Co-Ordinator is at the heart of the Allia Future Business Centre experience: the first welcome, the steady support, and the person who helps everything run smoothly behind the scenes.
By creating a professional, friendly and well-organised environment, the Reception & Centre Co-Ordinator helps tenants, visitors and growing businesses feel supported from the moment they walk through the door.
Join a team that helps turn purpose into action. Every role at Allia contributes to supporting entrepreneurs, charities and organisations that are creating a better future for people, communities and the planet.
About Us
At Allia, we believe business can be a force for good. Through our work supporting social enterprises, charities, entrepreneurs and communities, we create opportunities for people and organisations to grow and make a difference.
About the Role
We are looking for a highly motivated individual who can provide exceptional five-star customer service to all our clients by supporting the delivery of our busy reception and event hospitality services at Future Business Centre Peterborough.
Role Responsibilities
- Delivering reception services during our core hours of 8.15am–5.00pm, including receiving, directing and responding to all calls and messages, sorting incoming and outgoing mail, and assisting tenants and visitors.
- Greeting and directing visitors and dealing with queries from tenants, visitors, customers, suppliers and the general public, including making them aware of relevant services we offer.
- Taking enquiries, managing bookings and organising the delivery of conference and meeting room bookings, including setting up spaces for bookings and changing rooms to the desired layout.
- Providing accounts and financial support by checking details are correctly logged in our Customer Relationship Management System (CRM) and taking card payments.
- Managing tenant information through our management information system and logging prospects and new clients in the CRM system.
- Providing general administrative support to the reception and facilities team, e.g. filing, photocopying, scanning and purchasing supplies.
- Ensuring the Centre’s appearance is maintained to a high standard, liaising with cleaning and maintenance contractors to ensure the safety, welfare and expectations of tenants and visitors at all times.
- Delivering exceptional, 5-star customer service at all times.
- Promoting, encouraging and assisting in creating a community spirit at the Centre.
- On rare occasions, assisting with tasks outside of core hours, which may require early starts, late finishes and weekend working by prior arrangement.
- Any other task deemed appropriate and within the competence of the individual.
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Skills, Qualifications & Personal Attributes
- Experience of administration work using Microsoft Office/Office 365 (e.g. Outlook, Word, Excel).
- Experience of working in a customer-facing role, with an understanding of the need for excellent customer service skills.
- A willingness to learn new computer programmes/systems.
- An approachable, friendly and professional manner with a positive, can-do attitude and a willingness to develop.
- Excellent communication skills, with a high standard of spoken and written English.
- Flexibility to attend work outside of core hours.
- The ability to work effectively in a team and to tight deadlines under pressure.
- The ability to solve problems and work under their own initiative when required.
- Self-motivated, organised, proactive and reliable.
- A motivation to identify new ways of working that improve the service offered at the Centre.
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In Return, We Offer
- A supportive and inclusive working environment where you can make a meaningful contribution.
- A values-led culture.
- Flexibility and wellbeing support.
- A collaborative and passionate workforce.
- The chance to see the real-world impact of your work.
Benefits Include:
- Flexible and hybrid working.
- Annual leave entitlement of 25 days plus bank holidays, increasing to a maximum of 30 days based on service.
- Pension scheme.
- Private healthcare.
- A huge range of discounts, a healthcare cash plan, wellness programme, and more.
- Life assurance.
- Learning and development opportunities.
- Employee wellbeing support.
- A paid volunteering day.
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