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Reception Apprentice
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Your daily duties will be to provide support to the reception and admin team. You will liaise with patients and other healthcare providers including pharmacies and secondary care to provide an excellent service to the general public. You should be professional and project a friendly image to patients and visitors both face to face and the phone.
Job responsibilities
Administration
- To have a good understanding of all practice procedures including health and safety, security and confidentiality
- Scanning hospital correspondence to patient’s medical record and integrating electronic post into the clinical system
- Read coding any procedures, diagnoses, results etc. accurately from correspondence received from secondary care.
- Support all staff with IT issues (including printer errors, clinical system issues etc.)
- Supporting the Admin Team with C-the-Signs software to help record diagnoses, appointment dates and referrals
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Reception
- Cover all reception duties including:
- Answering the telephone and dealing with patient queries/ booking appointments when required
- Processing repeat prescription requests as per practice protocol
- Opening/ sorting incoming post
- Actioning daily tasks on behalf of the GP
- Filing/ pulling patient paper records
- Ensure medical record data is up to date and of a high standard including patient name and address
- Registering new patients ensuring they are within the practice area
- Booking interpreters for appointments that require the interpreting service
- Monitoring the prescription email address
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Other tasks:
- Ensure tea/ coffee/ milk etc. is kept replenished in the staff room using petty cash
- To ensure building security through the knowledge of the alarm, doors, windows etc.
- Any other tasks given to you by managers
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