3.2. Campus Safety and Access Control

• Support the effective management of access to the campus.
• Appropriately challenge individuals attempting to access the building without legitimate reason or appropriate identification.
• Monitor entrances, reception areas and other key spaces.
• Maintain awareness of unusual, concerning or disruptive behaviour.
• Respond calmly and proportionately to incidents involving challenging or inappropriate behaviour.
• Use de-escalation techniques wherever reasonably possible.
• Seek support and escalate concerns where an incident cannot be safely or appropriately managed.
• Support emergency procedures including evacuation, lockdown and incident response where required.
• Liaise professionally with emergency services, building management or other external organisations when necessary.
• Support the operation of CCTV, access control or other relevant systems where trained and authorised to do so.
• Accurately record incidents, concerns and actions taken.

3.3. Campus Operations

• Support the Estates Manager with the effective day to day operation of the campus.
• Identify and report maintenance issues, hazards, defects and health and safety concerns.
• Conduct routine checks of reception, entrances, communal spaces and other designated areas.
• Support campus opening, closing or readiness checks where required.
• Assist with visitor and contractor access arrangements.
• Monitor general standards within public and communal areas and report issues appropriately.
• Support room access and basic operational arrangements where required.
• Assist with the implementation of emergency, fire safety and business continuity arrangements.
• Raise recurring operational concerns with the Estates Manager and contribute to practical solutions.

3.4. Incident Management

• Respond promptly and professionally to incidents occurring within or around reception and other designated campus areas.
• Remain calm when dealing with difficult, confrontational or emotionally charged situations.
• Assess situations and take proportionate action within the boundaries of the role.
• Escalate serious incidents promptly through the appropriate UKCBC procedures.
• Maintain accurate written records of incidents and actions taken.
• Support post-incident reviews where required.
• Maintain confidentiality and handle sensitive information appropriately.

Other Responsibilities

• Ensure compliance with all UKCBC policies and procedures, including those relating to academic quality, data protection, safeguarding and information security.
• Maintain full compliance with health and safety requirements, taking reasonable care for personal safety and the safety of others, and supporting a safe and secure working and learning environment.
• Actively support and promote equality, diversity and inclusion, ensuring fair, respectful and inclusive practice in all aspects of work.
• Champion UKCBC values and purpose, contributing to a positive organisational culture and a professional, student focused environment.
• Ensure all activities are delivered in line with relevant regulatory requirements, including those of awarding bodies and external regulators where applicable.
• Maintain high professional standards, including confidentiality, integrity and ethical conduct in all responsibilities.
• Deliver against agreed annual performance targets and key performance indicators, with performance actively monitored, measured and benchmarked against institutional standards and sector expectations.
• Undertake any other duties commensurate with the level of the role.

Person Specifications

Job Title: Reception & Campus Safety

Team: Estates

Essential criteria

• Ability to provide a professional and welcoming reception presence.
• Basic understanding of health and safety and safe working practices.
• Ability to respond to incidents and operational issues effectively.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong sense of responsibility and reliability.
• Ability to manage multiple tasks in a busy environment.
• Professional and approachable manner.
• Demonstrate resilience and the ability to remain calm under pressure.
• Be able to challenge inappropriate behaviour confidently, professionally and proportionately.
• SIA licence (Door Supervisor or Security Guarding) or willingness to obtain.
• Experience in a customer facing, facilities, security or similar operational role.

Desirable criteria

• Experience in facilities, estates or building operations.
• Knowledge of health and safety procedures.
• Experience working in an education environment.
• First Aid at Work or Emergency First Aid certification.
• Fire Marshal or Fire Warden training.
• Health and Safety training.
• Manual handling training.
• Experience or training in conflict management or de-escalation.
• Experience working with adult learners or diverse communities.
• Experience using CCTV, access control or visitor management systems.
• Experience responding to incidents or emergencies.