WSH Group
Reception & Hospitality Host
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Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description Are you a people focused professional who thrives in a fast-paced corporate environment? Join our dynamic team as a Front of House & Hospitality Host, where you’ll play a key role in shaping the visitor experience for a prestigious law firm in Edinburgh.
About the Role As the first point of contact for clients and visitors, you’ll deliver exceptional service across reception, hospitality, and event support. This is a hands-on, varied role ideal for someone who enjoys multitasking, takes pride in high standards, and brings warmth and professionalism to every interaction.
Key Responsibilities
Guest Experience & Reception
- Provide a polished, professional welcome to all visitors.
- Manage incoming calls and emails with confidence and clarity.
- Coordinate meeting room bookings using the UMA system.
- Maintain immaculate reception, lobby, meeting room, and cloakroom areas.
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Operations & Event Support
- Set up and reset meeting rooms, including manual handling of furniture (tables, chairs, partition walls).
- Deliver AV and technical support for meetings and events.
- Manage incoming and outgoing post.
- Provide administrative support such as scanning and data collation.
Hospitality & Pantry Management
- Prepare and serve lunches and event catering to a high standard.
- Maintain kitchen and pantry cleanliness, including dishwasher operation and clearing service items.
- Conduct weekly stock counts, place orders, and process invoices.
- Ensure compliance with all health, safety, and food hygiene regulations (including fridge temperature logs).
Hours: 40 hours per week, Rotational shifts (7am–4pm, 9am–6pm, or 10am–7pm) Monday - Friday. Candidates must be flexible to meet business needs, including occasional weekend coverage.
Salary: £27,976 per annum
Qualifications
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What We’re Looking For
- Customer-Centric: Warm, professional, and confident communicator.
- Proactive: Able to handle last minute requests and stay calm under pressure.
- Physically Capable: Comfortable with regular manual handling and active tasks.
- Detail-Oriented: High standards for cleanliness, organisation, and accuracy.
- Team Player: Collaborative, supportive, and committed to delivering excellent service.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Employment Type: Permanent Hours Per Week: 40 Salary: Up to £27,900 Compensation: up to GBP 27976 - yearly
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